Customer Support Service jobs in MumbaiPuneNoida at Neemtree

The Customer Success Associate (CSA) is a high-energy strategy-focused customer advisor responsible for developing customer relationships that promote retention and loyalty. The CSA will define, develop and execute effective customer adoption and success strategies. The CSA is able to discuss and advise on core functionality & features of the software beyond the fundamentals, and the art of what is possible. The CSA helps customers realize business results by serving as the post-sale conduit for our customers,and also ensures that our engineering teams understand the in-depth feedback through the eyes of our customers.

JOB RESPONSIBILITIES
● Own the complete customer life-cycle of onboarding, adoption, expansion, and renewal.

● Strive to continually drive faster “time to value” and improve overall customer satisfaction & reduce churn.

● Understand customer’s objectives and how they translate to outcomes.

● Develop new & improve existing new user guides & documentation of the product features & capabilities.

● Identify opportunities for up-sell and cross-sell.

● Bring intelligent product feedback and recommendations from customers back to Product & Tech teams.

● Conduct ongoing operational reviews and suggest process improvements

.CANDIDATE ATTRIBUTES
● You have a flair to explain features & functionality of the software

● Excellent written, verbal, and presentation skills, with an eye for quality and attention to detail

● Possess a high degree of self-motivation, initiative, integrity, discipline &commitment

● Exceptional ability to communicate and foster positive business relationships

We are a registered private limited company, operational since Nov 2012. We operate two business units, both of which operate independently. 1) Klimb - A recruiting software product for corporate & agencies 2) Neemtree - A recruiting consultancy that caters to tech hiring of marquee startups