GE jobs - Data Scientist

Role Summary:
Are you passionate about text analytics, modelling and adding value to customers?
This could be the role for you!
You will identify use cases, test hypothesis, analyze data, build models and predicting user needs. You will work towards gleaning insights from data to add value to our systems, portals and users.
Partner with channel strategy and service delivery leaders, to help us realize the true power of data!

Essential Responsibilities:
Come , join our team as we drive a differentiated employee experience by making our channels and service experience systems more intelligent, cost-efficient and self-sufficient to address the varying needs of our personas. There is huge data in our people operations systems that has pent-up potential to identify & predict trends in employee needs. And here is an opportunity to use that to improve employee experience & productivity.

Your Essential Responsibilities Will Include

• Continuously learn the needs of our key personas, existing products and services in People Operations
• Understand and comply to data privacy requirements of GE and local region/country
• Map the data landscape among different systems and understand how they can inform each other about the employee needs, in a compliant manner
• Partner with channel strategy leaders and regional service delivery leaders to identify needs/possibilities, prioritize use cases, build experiments and test hypothesis
• Develop continuously learning models that address use cases in areas like analyzing service cloud tickets, personalizing oneHR, efficient routing of tickets to agents, understanding Tier 1 cases, predicting phone calls, classification of persona with unique needs, etc..
• Acquire data from multiple data sources and prep data before performing required analysis
• Develop, validate and implement predictive models
• Identify, analyze and interprets trends and patterns in complex data to provide answers to operational/service questions
• Present data and analysis in a clear and concise manner to allowing audience to quickly understand results and recommendations to make data-driven decisions
• Develop consistent taxonomy across portals, content, chatbot and other channels
• Learn from and share experiences with other companies and within GE.
  

Qualifications/Requirements:

Minimum 3 years of proven experience applying common NLP frameworks and languages including NLTK, Spacy, Stanford NLP, BERT, RASA and others to tackle business problems.

• Knowledge of Topic Modeling, Sentiment analysis, Summarization, Semantic analysis, Entity identification, OCR and Word Embedding Vectors and other machine learning / deep learning capabilities using unstructured text datasets.
• Experience with implementation/deployment of NLP pipeline
• Lean mindset and experience
• Inclusive and Innovative
• Less than 15% travel required
  

Desired Characteristics:

Experience with coding, programming and testing

• Experience in people operations/ service applications
• Experience in taxonomy building
• Experience in analyzing website traffic, click streams and flow
  

About Us:
GE (NYSE:GE) drives the world forward by tackling its biggest challenges. By combining world-class engineering with software and analytics, GE helps the world work more efficiently, reliably, and safely. GE people are global, diverse and dedicated, operating with the highest integrity and passion to fulfill GE’s mission and deliver for our customers. www.ge.com

Additional Locations:
Hungary, India, Mexico;Bangalore, Budapest, Monterrey;