Experience: 2 years – 5 years
· Motivating and inspiring the team to surpass their potential.
· Improving the team and facilitating the communication among the members of team.
· Exceeding and meeting departmental objectives, including conversion targets, and lead generation.
· Creating sense of ownership within the employees and resolving employee issues, if any.
· Encouraging, supporting, and motivating actively one’s peer team.
· Looking constantly for development as well as continuous improvement for the entire team.
· Monitoring, organizing, and coaching team on a day-to-day basis.
· Communicating the company’s purpose, core values, vision to the front employees.
· Ensuring that the employees follow their schedules properly as designed.
· Striving for new ways continually, to increase the opportunities of sales.
· Handling escalated calls, complaints, questions, and queries as necessary.
· Facilitating cross-functional communication within employees for improved working condition.
· Creating a conducive work environment for all the call center’s employees.
· Carrying out team meetings and actively participating in the monthly and weekly meetings.
· Documenting general reports on each team member’s performance and targets as well as ensuring that they exceed the targets.
Promotup HR Solutions
1.The more the Jobs you apply, the higher your chances of getting a job.
2. Keep your profile updated Update
Recruiters prefer candidates with complete profile information.
3. Keep visiting the Teamlease.com daily
Daily visit will ensure you won’t miss out on any Job opportunity.
4. Watch videos to improve Watch videos
Be a better candidate than others by watching these Job-related videos.