Desktop Support Engineer jobs in Hyderabad at JAYASREE TECHNOLOGIES

Roles and Responsibilities:

* Develop IT infrastructure for the organization.

* Support and resolve IT and systems-related issues reported by employees.

* Should have knowledge of Windows system.

* Basic understanding of Microsoft OS internals.

* Experience with System Installations, Hardware Upgrades, and Application Installations on Windows, Linux, and MacOS platforms.

* Troubleshooting problems related to hardware/software/networking.

* Evaluate and recommend new technology as it relates to the end-user.

* Provide IT Operational support by resolving incidents, requests, and problems associated with various IT systems.

* Interface with other Core Services teams to solve complex issues.

* Create / Maintain support solutions and documentation for the service desk.

* Network: Deploy and maintain site network infrastructure to ensure performance and reliability for local LANs, Internet, and corporate WAN connectivity.

* Access management: Maintain accurate and updated IT Asset Management inventory to keep track of the equipment we have.

* CCTV and Biometric maintenance.

* Configuration of LAN Printers, Wireless printers, USB Printers, scanners, etc.

* Backup Management.

* Responsible for Email Account Management, Office 365, G-Suite.

* Responsible for the restoration of the data and user data validations.

* Responsible for IT Related Purchase Activities including Purchase requisition creation, Vendor Coordination's, and negotiations, Collecting budgets & Quotations, Technical Confirmations, Etc.

* Security systems, including firewalls, intrusion detection systems, anti-virus software, authentication systems, log management, etc.

Key Performance Indicator:

* Resolution of all tickets within SLA.

* Emails and availability.

* Taking ownership of issues.

* Backup of critical services.

Our company deals with sales and services of the IT products like laptops , desktops, servers, printers, work stations, AMC bulk installations, Cctv cameras, Networking and Mapping, Microsoft 365 license, spare parts