Outbound Calls: Telesales executive initiate outbound calls to potential customers, which may include both individuals and businesses. The goal is to generate interest in banking products and services.

Product Knowledge: A strong understanding of the bank's products and services is essential. This includes knowledge of various types of accounts, loans, credit cards, investment products, and other financial instruments.

Handle customer's inbound and outbound calls. Solving queries, telling them about products/offers/services
Follow communication “scripts” when handling different topics
Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
Seize opportunities to upsell products when they arise
Build sustainable relationships and engage customers by taking the extra mile
Keep records of all conversations in our database in a comprehensible way
Frequently attend educational seminars to improve knowledge and performance level
Meet personal/team qualitative and quantitative targets

Minimum Requirement: