Role Description :
Act as the ongoing interface between the
client and the system or application. Dedicated to quality, using exceptional
communication skills to keep our world class systems running. Can accurately
define a client issue and can interpret and design a resolution based on deep
product knowledge.
Must have Skills :
Microsoft Windows Desktop Management
Good to Have Skills :
Engineering Technical Support
Job Requirements :
Job Description Template Mandatory Skills:
Role : Customer support Engineer Skill: Excellent communication skills,
Customer focused skills Good interpersonal skills, Strong troubleshooting
skills, Ability to work with teams, High level of initiative Career Level:
Level G contractor Minimum Skill Requirement: Bachelor degree in any stream
with good communication Verbal and written analytical skills with 0-6 months of
experience in relevant field Candidate should able to manage the IT operations
in focusing the Customer Satisfaction Ensuring to provide the operational
support role in a multi-shift 7 x 24 x 365 and should be able to work across
various shifts Responsible for ensuring all incidents and outages are closed in
a timely manner, properly documented, tracked, and resolution occurs He / She
should be able to provide workstation support like Installation of various
softwares on desktops, User ID management, troubleshooting on Mail outlook,
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