E1/E2- Incident Management

For a client of TeamLease Services Ltd
Experience : 4 to 7 Years
Location : Gurgaon
Job Role : Others
Posted on 07 Jun 19
Job DescriptionLast Date 06 Aug 19

Scope of the role

Describe the scope of the role:

·         Responsible and accountable for the implementation and ownership of the Global Incident/major Incident process

·         Responsible for the oversight of all critical incident and major IT system escalations from initiation to resolution

·         Leverages global process and performs cost benefit analysis to identify areas of improvement that align with business requirements

·         Contributes to long term operational strategy and technical roadmaps

Primary objectives

·         Coordinate appropriate resources to resolve critical incidents in accordance with service level agreements and operational level agreements.

·         Responsible for all communication during a major system outage, ensuring IT management and the business are kept updated through incident resolution.

·         Coordinate, manage, and record chronological order of events during incident management conference calls.

·         Update the incident reporting systems with resolution information, liaise with Problem Management team on detection of potential trends; driving down repeat, service impacting failures.

Collects and analyzes process data to initiate, develop and recommend business practices and procedures that focus on enhanced incident reduction, increased productivity, and reduced support cost.

Job Type : Full Time
Company Description
TeamLease Services established in 2002, is one of India's leading human resource service companies in the organized segment. A Fortune 500 company listed on both NSE & BSE markets, with eight offices and 1400 clients across the country. The company at present has about 100,000+ live associates/ trainees spread across the country and have till date given employment to 1.5+ million people with an aim to hire millions more.
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