Hello Everyone,
Greetings from Next Education!!
We are looking for an Executive CSR role where the job responsibilities are:
- Handle Inbound & outbound calls
- Handling emails & Respond to customer
- Handling RT’s
- Processing PosS
- Sharing Invoice/Debit notes
- Chasing collections from schools and internal employees
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Analyzing customer needs and recommending products based on those needs.
- Meet personal/customer service team sales targets and call handling quotas
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution keep records of customer
- interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers
Required skills:
- Good typing Speed.
- Good Communication Skill.
- Basic Computer Skills
- Discipline, Positive Attitude & Punctuality
**Anybody interested can come to face to face interview at our Hyderabad Office**