Field Network Engineer jobs in Chennai at Atria Convergence Technology Ltd ACT Fibernet

Purpose of the Role

Responsible for 100% customer service and maintenance of network element on the field in the designated area
Role Description

Assume overall responsibility for ensuring 99.99% Customer Uptime

2. Ensure that BONUs and BONTs (Switches) in the network are maintained as per norms
3. Ensure support for timely connectivity for all the cross-functional teams
4. Maintain the network database and submit the required report to the reporting manager on regular intervals
5. Attend customer complaints on the field and give quality resolution within the TAT
6. Provide timely resolution of technical complaints through analysis/ trouble shooting
7. Monitor NMS through SMS/ mails and take appropriate action based on the events
8. Analyze repeat complaints and ensure implementation of corrective measures through escalations if required
9. Avoid Churn of customers through better service within the SLA or Commitment
10. Responsible for process adherence
11. Provide structured feedback to management to provide permanent solutions to improve service level
Key Result Areas

This position plays a critical role in driving operational efficiency through management of material and time consumption, quality adherence and brining in areas of improvement for process betterment in the organization

Recruitment Specifications

Education
1. Graduate/Diploma holder in any discipline
2. Hardware & Networking, MCSE and CCNA preferred
Work Experience
1. 0 - 6 years of work experience

2. Hands-on experience in Troubleshooting of Networking and Hardware

Company Profile:

ACT (Atria Convergence Technologies Ltd.) was born out of a vision to become the most admired in-the-home entertainment, education,

Today, we are closer than ever to realising it. Based in Bangalore, we serve a number of cities and towns in Karnataka, Andhra Pradesh, Telangana, Tamil Nadu and Delhi. We are one of the country’s most renowned cable and broadband company, bringing state-of the art services to nearly 2 million happy homes:

· Fibernet (Internet over Fiber Optics)

· Digital TV

· HDTV

We offer broadband on optic fiber and our Fiber-To-The-Home technology can carry vast amount of information at speeds up to 1 Gbps. We are currently the largest fiber broadband services provider in the wired broadband category, and the largest non-telco ISP in the country.

To know more about our company, pls log in to the below given website.