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1 to 4.5 Years 
20,000 - 35,000 Per Month 
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Job Description
FIELD SERVICE ENGINEER JOB DESCRIPTION
The Field Service Engineer (FSE) will be responsible for meeting the daily service maintenance and repair needs of
the customer’s equipment. Establish and maintain proper business relationships with customers and peers as well
as performing necessary administrative duties as required and other duties as assigned.
Essential Job Responsibilities
The FSE performs the major functions listed below. The position may require additional duties/responsibilities
that may not be outlined below, and specific functions are subject to change. • Basic troubleshooting, installation, maintenance and repair on designated equipment. • Completing Preventative Maintenance and field modifications. • Ordering and managing repair parts, maintain personal car stock accurately. • Keeping up to date on administrative responsibilities such as maintaining customer service logs and internal
service records in a timely manner, Experience in any CRM software would be preferable. • Maintaining daily communications with customers to ensure resolution and proper follow-up. • Maintaining tools and test equipment and ensuring they are properly calibrated. • Meeting Health and Human Services, Environmental Health and Safety and/or all other applicable regulatory
requirements. • Utilizing the escalation process to resolve customer service delivery issues. • Identifying and participating in sales opportunities such as new contracts, contract renewals and service
Consumables. regular service AR follow up • Working as a member of the local team to provide efficient service delivery to all accounts
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