Help Line Support jobs in Pune at Haqdarshak Empowerment Solutions Pvt Ltd

Haqdarshak Empowerment Solutions is hiring for Help Line persons( Internship / Fellowship) for Monitoring & Evaluation department Location: Baner- pashan Link Road, Pune

Skills & Responsibilities:

Interact with. existing citizens who are beneficiaries of our services, new customers and field-level Operations teams (internal employees and Haqdarshaks); via the helpline.
Making outgoing & handling incoming calls for feedback or monitoring purposes.
Completing target calls within stipulated timelines allotted by Line Manager.
Maintaining optimum quality in calls and maintaining all call logs and voice records in a standard format with daily reports to the Line Manager & concerned teams.
Understanding organizational & monitoring processes·Understanding the on-ground impact of various projects active pan-India
Staying updated with the latest product & service changes of the organization· Recommend changes to the product and services to fulfill the ground needs

Personal Attributes

Good communication skills and building rapport over calls over with good verbal (Odiya and Bengali) & written (English) language skills
Willingness to handle daily the volume of calls; preferably experienced.
Problem-solving ability & analytical skills
An empathetic approach for helping rural & urban citizens and Haqdarshaks
Adhering to organizational protocols and maintaining a high level of integrity & neutrality
Willingness to learn and excel on required skill-set
Respect for team members & humility must be observed
Must respect and comply Organizational protocol

Qualification & Skills:

Minimum educational qualification – Graduation completed or pursuing
Work Experience Preference would be given to employees in existing BPO, KPO, rural BPO backgrounds. Interest in Social enterprise/NGO/development sector is added preference.
Proficiency in Odiya, Bengali (speaking, reading, writing, comprehension) is mandatory.
For company, details check Interested Candidate can send their resume to

Haqdarshak is a social enterprise working to make welfare schemes more accessible to citizens by creating a multi-state, multi-lingual, mobile technology platform that helps citizens discover, apply for, and benefit from, government and private schemes that they qualify for. They can use the platform through a local trained facilitator, the ‘Haqdarshak’, or themselves, on payment of a small service fee, which makes it financially sustainable. The promoters have immense experience in entrepreneurship and grassroots work in this area. The ‘Haqdarshaks’, as they are called, are people from the community and working on incentive based model where the income is based on number of citizens assisted in availing benefits of schemes. Please visit our website