Helpline Supervisor jobs in Mumbai at TISS

Advertisement No: 4icall/11/2021/11

Vacancies for the post of Helpline Supervisor at iCALL Psychosocial Helpline, TISS

1. Name of Post: Helpline Supervisor

2. No of Posts: 03

3. Remuneration: 42,000-45,000 Per month

4. Job Profile: The candidate shall report directly to the Programme Associates at iCALL, and shall be responsible for the following:

a. Offering counselling and supervision to a team of counsellors

b. Assisting with training and handholding of counsellors

c. Overseeing day to day operations of the helpline; the inflow of calls and e-mails

d. Training and handholding new recruits

e. Mapping training needs of counsellors

f. Mapping progress of team members and assigning responsibilities within the team

g. Organising and attending debriefs on a regular basis

h. Assisting with planning interventions for well-being and burnout prevention for the team

i. Conducting trainings for EAP partners and different stakeholders on topics related to mental health and well-being

j. Assisting with the recruitment and shortlisting of counsellors

5. Desirous candidates should:

a. Possess a full-time Master’s Degree in Psychology from a UGC recognized University

b. Have atleast 3 years of counselling experience and about 1 years of experience of working in a supervisory role

c. Possess good communication skills in English and Hindi and atleast one more regional language

d. Possess excellent academic and research writing skills in English

e. Be willing to undertake travel within Mumbai and also to different parts of the country for trainings and workshops

f. Be willing to work in flexible hours

The Tata Institute of Social Sciences (TISS) which was established in 1936 is a Deemed University fully funded by the University Grant Commission (UGC),Government of India. TISS offers Master Degree Programmes, M.phil. And PhD Programmes in the fielf of Social Work, Social Sciences, Health, Management, Labour Studies, Habitat Studies and Rural Development from its Mumbai, Tuljapur, Guwahati and Hyderabad Campuses.The institute is currently looking for bright candidates to work with Registrar's office and Computer Centre and thereby to strengthen the IT infrastructure.