Dear Candidates, Greeting from Black and White Business Solutions Pvt Ltd !!
Hiring for Quality Advisor - Quality Analyst
Roles and responsibilities :
Conduct calibration sessions to ensure that all key stakeholders are calibrated on what constitutes a quality call
Design and Develop evaluation programs that analyze critical performance behaviors and metrics on customer calls
Unearth root- cause of problems, possible solutions and provide actionable insight for performance improvements
Establish a process involving sales TL to disseminate the information to ensure improvements
Provide feedback to the leadership on agents skills and work approach
Capture the voice of the customer from call analysis and provide actionable inputs to sales agents/TLs and category leader and other relevant stakeholders
Articulate operational issues and trends to management
Identify areas of improvement in associates performance through trending and analysis
Initiate process improvements to effectively align teams capabilities with current and future needs
Skills Required :
Should be flexible with rotational Shifts
Manageable or Good English Communication Skills
Graduates with minimum 16 months international Customer Support / Technical Support
Experience with Call Center / BPO / Customer Support
Venue : Black and White Business Solutions Pvt Ltd,#721, 2nd Floor, CMH Road Indiranagar Bangalore-560038Land Mark: CMH Buss-stop or KFC Bus-stop Contact Details :
Pooja
9686680264 / 9742675454
Send you Resume Email Id - hr0264@blackwhitein
Experience :
Previous Companies Offer letter / relieving letter / one month pay slips
10th / 12th / Graduation all semester Marks card
Aadhar Card ID proof
Pan Card ID
*************PLEASE DO REFER YOUR FRIENDS************* Required Candidate profile Desired Candidate Profile * Possess good analytical skills - detail oriented * Possess good communication skills, both oral and written * Have a good attitude - should be committed to the work* Any graduates can appear * Should be flexible with rotational shift Perks and Benefits Best in the industry + Incentives + NSA
