s

Hiring For Quality Advisor / Sal Upto 23K

Black And White Business Solutions
Experience : Freshers
Location : Bangalore(Bommanahalli, Indiranagar , Old Airport Road , Whitefield )
Per Month: Rs. 17,000 - Rs. 23,000
Job Role : Others
Posted on 17 Oct 20
Apply now
Job DescriptionLast Date 16 Dec 20

Dear Candidates,
Greeting from Black and White Business Solutions Pvt Ltd !! Hiring for Quality Advisor - Quality Analyst

Roles and responsibilities :
  • Conduct calibration sessions to ensure that all key stakeholders are calibrated on what constitutes a quality call
  • Design and Develop evaluation programs that analyze critical performance behaviors and metrics on customer calls
  • Unearth root- cause of problems, possible solutions and provide actionable insight for performance improvements
  • Establish a process involving sales TL to disseminate the information to ensure improvements
  • Provide feedback to the leadership on agents skills and work approach
  • Capture the voice of the customer from call analysis and provide actionable inputs to sales agents/TLs and category leader and other relevant stakeholders
  • Articulate operational issues and trends to management
  • Identify areas of improvement in associates performance through trending and analysis
  • Initiate process improvements to effectively align teams capabilities with current and future needs

Skills Required :
  • Should be flexible with rotational Shifts
  • Manageable or Good English Communication Skills
  • Graduates with minimum 16 months international Customer Support / Technical Support
  • Experience with Call Center / BPO / Customer Support
Venue :
Black and White Business Solutions Pvt Ltd,#721, 2nd Floor, CMH Road Indiranagar Bangalore-560038Land Mark: CMH Buss-stop or KFC Bus-stop 
Contact Details :
  • Pooja
  • 9686680264 / 9742675454
  •  Send you Resume Email Id - hr0264@blackwhitein

Experience :
  • Previous Companies Offer letter / relieving letter / one month pay slips
  • 10th / 12th / Graduation all semester Marks card
  • Aadhar Card ID proof
  • Pan Card ID

*************PLEASE DO REFER YOUR FRIENDS*************
Required Candidate profile
Desired Candidate Profile 
* Possess good analytical skills - detail oriented * Possess good communication skills, both oral and written * Have a good attitude - should be committed to the work* Any graduates can appear * Should be flexible with rotational shift
Perks and Benefits Best in the industry + Incentives + NSA
  • Hiring For Quality Advisor / Sal Upto 23K
  • Experience : Freshers
  • Per Month : Rs. 17,000 - Rs. 23,000
  • Job Type : Full Time
  • Interview Type : Face to Face Interview


Job Type : Full Time
Interview Type : Face to Face Interview
Active Jobs By Role
Accountant (1516) Admin (239) Agriculture and Dairy (24) Bartender (1) Architect (198) Beauticians / Spa (155) Bouncer (2) BPO / Customer care (3284) Caretaker / Nanny (29) Carpenter (39) Cashier (1) Cleaner / Washer (50) Construction / Laborer (66) Content Writer (681) Counsellor (217) Cook / Chef (477) Data Analytics (15) Data Entry / Back Office (1619) Delivery (963) Design / Animation (1233) Digital marketing / SEO (1057) Draughtsman/Draftsman (4) Doctor / Physician (156) Driver (98) Electrician (125) Engineer (2363) Engraver (5) Event Planner (8) Fire Fighter (12) Fitter (137) Gardener(Mali) (1) Ground Staff (109) Hospitality Executives (602) Housekeeping (206) HR (1721) Insurance Consultant (42) IT - Mobile Developer (440) Lab Technician (72) IT Hardware Engineer (255) IT Software-Engineer (4444) Language Translator (1) Legal (23) Librarian (0) Mechanic (533) Management Trainee (408) Media / Journalism (210) MIS Executive (23) Moulder (0) Nurse (168) Nutritionist / Dietician (4) Operations (160) Office Assistant / Helper (257) Operator / Machinist (241) Packager (23) Painter (8) Pharmacist / Medical Rep (244) Photographer / Videographer (46) Physiotherapist (8) Plumber (11) Research/JRF/SRF (223) Receptionist / Front Office (379) Retail / Store Executive (569) Rigger (2) Sales / Marketing (5671) Security / Guards (52) Sports Trainer (1) Tailor/ dress designer (163) Teacher (340) Tool & Die Maker (0) Tourist Guide (0) Trainer (54) Waiter / Steward (23) Ward Boy (4) Warehouse Executive (16) Welder (91) Others (5846)

SAFETY ALERT!
Teamlease does not charge any kind of payment for a job.