Site Audits & Quality Check
Preparing site visit schedule incorporating all the sites allocated as per defined frequency
Visiting all the ATM sites as per scuedule (one visit should be mandatorily during late evening OR
night time to check back lit signages and illumination.
Taking photograph of ATM site on each visit
Pre-Takeover Inspection (QC signoff for IAD sites)
Issue Tracker / Reports
Following site audit checklist
identifying all the issues at the ATM sites and preparing issue tracker on daily basis
Vendor Performance Management
SLA Monitoring and escalations in case of SLA deviations
Preventive Maintenance Tracking (AC PM, Pre-monsoon Checks, Electrical Checks etc...)
Branch Meeting (Customer Feedback Mechanism) / Bank Escalation Management
Preparing Minutes of meeting with actionable, responsibility and timelines
Taking feedback on the services from Bank officials
Responding to bank on receipt of escalation from Bank
Updating progress on escalated issues as per committed timelines and sending final mail once
the issue is resolved
Cost Optimization
Tracking RnM Expenses
Negotiations with vendor on quotations related to RnM
Function - Projects and Assisting ATM Helpdesk
Site closure & Shifting - assisting central team for local level coordination
Arranging electricians for electrical breakdown calls
Organizing access in case of access issues
Liaising with local authorities (Municipal / Premises / Police / Labour dept. etc...)
Misc. Projects (Grouting, Co-ordination for SEMS installation etc...)
Knowledge & Skills
Good follow-up skills
Good coordination skills
Good negotiation skills
Educational Qualification & Experience
Graduate in any discipline
1-3 years experience in the Banking/Financial Services Domain
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