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International Chat Support

VUW IT Solutions PVT LTD
Experience : Freshers
Location : Hyderabad(Madhapur )
Per Month: Rs. 8,000 - Rs. 15,000
Posted on 14 Sep 20
Job is expired
Job DescriptionLast Date 10 Nov 20
Chat Support Executive (CSE):

We are looking for a qualified Customer Support Executive to join our team You will provide support to clients and respond to customers and prospect queries Our ideal candidate is a fresher or an experienced professional with knowledge of International chat process and customer service best practices You should be able to interpret customer queries and be goal-oriented We expect you to perform well in a team environment and have exceptional people skills Ultimately, you should be able to contribute in creating and maintaining good customer relationships

Roles and responsibilities:
• Responding to customer queries in a timely and accurate way via chat
• Identifying customer needs and helping customers use specific features
• Analysing and reporting product malfunctions
• Update our internal databases with information about enquiries and useful discussions with customers
• Monitor customer complaints on social media and reach out to provide assistance
• Share feature requests and effective workarounds with team members
• Inform customers about new services
• Follow up with customers to ensure their technical issues are resolved
• Assist in training junior Customer Support Representatives

Skills
• Experience as a Customer Support Specialist or similar CS role
• Familiarity with our industry is a plus
• Understanding of how CRM systems work
• Excellent communication and problem-solving skills
• Multi-tasking abilities
• Patience when handling tough cases
• Any Graduate is preferred
Shift Timings:9:00 PM to 5:00 AM- IST (Night Shift)
  • International Chat Support
  • Experience : Freshers
  • Per Month : Rs. 8,000 - Rs. 15,000
  • Job Type : Full Time
  • Interview Type : Written-test, Face to Face Interview, Telephonic Interview


Job Type : Full Time
Interview Type : Written-test, Face to Face Interview, Telephonic Interview
Company Description
VUW IT Solutions PVT LTD
Job is expired
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