Telligent Support LLP jobs - International Voice Sales Technical Support

Sales Support Specialist

• Telligent is looking for qualified Sales Support Executives to join our team. 
• Our ideal the candidate is an energetic persuasive professional with experience with customer interactions and customer service best practices. 
• Sales experience is a plus but if you are goal-oriented and believe you are able to learn and understand sales metrics we can train you. 
• We expect you to perform well in a team environment and have exceptional people skills.
• Ultimately, you should be able to contribute to creating and maintaining good customer relationships and ensuring smooth sales transactions.
• If you got bags of charisma that always win people round in an argument, Do you always manage to get yourself out of trouble using your charm alone
• If you’ve got of the gab and could sell ice to the Eskimos, then a career in sales with Telligent is calling you!

In this role, you will…

• Contacting potential or existing customers to inform them about a product or services.
• Answering questions about products or the company
• Asking questions to understand customer requirements
• Inform customer of deals and promotions
• Enter and update customer information in the database
• Take and process orders in an accurate manner
• Go the “extra mile” to meet sales quota and facilitate future sales
• Responsible for closing sales over the phone while maintaining good customer relationships.

What we’re looking for

• Passionate, driven individuals with excellent knowledge of English
• Cool-tempered with the ability to work under pressure and deliver results consistently
• Persistence to handle difficult situations with to transform issues into sales
• Problem-solving skills to identify and address customer concerns during the sales process

• Ability to learn a diverse range of products and sales techniques to drive performance
• Outstanding negotiation skills with a focus to resolve issues and avoid potential complaints.
•  A belief in delivering Outstanding Customer Service to ensure customer engagement and satisfaction with our brand
• Good knowledge of relevant computer programs (e.g. CRM software) and telephone systems
• Coachable team members that collaborate with department leaders on feedback to develop positive habits to achieve optimal performance

Technical Support Specialist

• Are you a customer service professional with an interest in technology? If so, this could be the role for you.
• We are looking for a self-motivated individual with an excellent technical background.  
• Our Technical Support Specialist will provide Multi-level assistance by diagnosing and troubleshooting software as well as hardware problems from our customers with the goal of providing the best solution.

In this role you will…

• Troubleshoot customers software application and/or hardware support, configuration and utilization guidance by email/telephone, remote access and diagnostics
• Resolve Hardware, Software Technical, troubleshoot Laptop Desktop, Networking 
• Troubleshooting network problems like network errors, connectivity issues.

• Assembling, installing and troubleshooting computer hardware.
• Installing, troubleshooting & maintaining of the operating system, Laptops and notebooks
• Installing and managing Applications on Remote.
• Troubleshooting Internet Problems Both Internet, Intra-Net & VPN.
• Managing customer expectations regarding estimated response times

What we’re looking for

• Minimum of 6months of experience with Technical Support for international customers
• The candidate should have excellent command over English - fluency in spoken English, customer service skills and high energy levels
• Excellent judgment skills to be able to properly evaluate situations and immediately provide effective solutions.
• Demonstrated ability to learn new skills and quickly absorb and interpret new information, products, and features from the perspective of the customer

• Responsible to provide excellently customer service, solving questions and complaints related to electronic products including high definition consumer goods
• Excellent communication skills and high emotional intelligence
• Personal interest in consumer electronics and IT related products and services

• Collaborates with customers and advises about technical issues. Answers questions regarding issues, and makes recommendations
• Excellent Problem Solving and Customer Service Skills
• Ability to think creatively and should have a positive attitude.
• Strong analytical & Interpersonal skills

Benefits

• Best in the industry pay
• Performance-based incentives
• Excellent growth opportunities from internal IJPs
• Regular Rewards and Recognition Program
• Monthly Employee Engagement Activities
• Free unlimited meals
• Free transportation (both ways) for maximum ease

• Security Escort for women taking Company cab post 9 pm
• Housing conveyance allowance
• Medical Insurance