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GP Strategies Corporation jobs - IT Service Desk Analyst

IT Service Desk Analyst

GP Strategies Corporation

location

experience

0 to 3 Years

salary

Salary not disclosed

qualification

Diploma, B.Com, M.Com, BCA, BE/B.Tech, BSc, MCA, ME/M.Tech, MSc, PG Diploma, 12th Pass (HSE)

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Posted: 3 Years ago

Views: 2

Applications: 11

Openings: 1

Job Description

Essential Duties And Responsibilities

System Monitoring: Conduct a health check of all systems being monitored by PRTG every 15 minutes during their regular shift and initiate the escalation of critical system incidents and/or outages.
Monitor security warning and initiate next-level support to resolve the threat.
Should act as a single point of contact for all the users
Responsible for Log tickets, Track the progress, update and close the tickets as per the status
Service Desk Incident and Request first responders
Respond to all cases within 15 minutes with an acknowledgement back to the raised user that states their case has been received by the Service Desk and is currently being reviewed. This includes creating Service Desk tickets when requests for service is received via a Service Desk support line.
Vet the case to determine first level of escalation (Tier 1, Tier 2 , IT Service Operations). If Tier 1 or self-assign anything on the scope of support.
Handle voice calls
Contact users when needed to progress or close tickets.
Perform the first level of support including basic troubleshooting activities in Microsoft Operating systems for desktop and laptops, MS Office applications including Outlook, Microsoft Active Directory User Management, etc

Shift Timings

Rotational Shifts.
5 working days/week

Certification

ITIL, A+ and N+ are added advantage for this position.

Job Particulars

Role IT Software-Engineer

EducationDiploma, B.Com, M.Com, BCA, BE/B.Tech, BSc, MCA, ME/M.Tech, MSc, PG Diploma, 12th Pass (HSE)

Who can applyFreshers and Experienced (0 to 3 Years )

Hiring Process Face to Face Interview

Employment TypeFull Time

Job Id469078

Job Category IT/Software , Diploma

StateTamil Nadu

Country India

About Company

GP Strategies Corporation

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