Precision jobs - IT SERVICE DESK

IT SERVICE DESK

Precision
experience Fresher
salary 10,000 - 12,000 Per Month
qualification
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Posted: 5 Years ago
Views: 12
Applications: 0
Openings: 1

Job Description

  • KRA Call logging, Categorization and prioritization as per defined  severity.
  • Providing support to end-users in troubleshooting and resolving Laptop problem.
  • Assigning call to support engineer/team, track till closure and update the user
  • Adherence to response and resolution time
  • Monitor the incident status to respond ,resolution as per SLA
  • Track engineers availability to assign incidents without violation of the SLA
  • Logging calls with the vendors and ensuring that the calls are resolved within the SLA signed
  • Call Escalation as per defined escalation matrix
  • Generate Daily, Weekly and Monthly reports.
  • Reports creation using Excel Updates to users, MS Excel knowledge
  • Escalate to appropriate Level 2 team when needed and monitor progress on critical priority tickets
  • Escalate to appropriate Level 2 team when needed and monitor progress on critical priority tickets
  • Service coordinator.
  • Handling Call at desktop level
  • Handling the queries of customer regarding Internet & Intranet network
  • Attending customer calls issues.
  • Assigning tickets.
  • Logging tickets.
  • Tickets updates and ticket follow up.
  • Preparing monthly report.
  • Initiate call with engineers if required


Job Particulars

Role Others
EducationBE/B.Tech
Who can applyFreshers
Hiring Process Face to Face Interview, Telephonic Interview
Employment TypeFull Time
Job Id120306
Locality Address Vashi
StateMaharashtra
Country India

About Company

Precision
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