Sugee jobs - IT service desk manager

IT Service Desk Manager

Sugee
experience Fresher
salary 10,00,000 - 12,00,000 Per Year
qualification
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Posted: 5 Years ago
Views: 3
Applications: 0
Openings: 1

Job Description

  • Day to Day Management of the Service Desk and all activities 
  • Act as a single point of contact for key stakeholders regarding IT issues, queries and reporting 
  • Acts as a deputy in the absence of the Head of IT Service Management 
  • Understands all aspects of the Manage Engine Tool – Expert 
  • Maintains and manages Asset Database and Knowledgebase tracking changes  
  • Escalates any critical or high priority issues to the relevant persons 
  • Lead in the development of good customer service practices  
  • Contribute to and deliver improvements that support the continuous improvement of processes and controls within the team, adopting ITIL best practices where possible 
  • Maintain individual Personal Development Plans (PDPs) for each member of the Service Desk team  
  • Conduct regular surveys of users to determine effectiveness of IT 
  • Undertake any other duties of a similar level and responsibility as may be required from time to time 

Job Particulars

Role Others
EducationPG Diploma
Who can applyFreshers
Hiring Process Face to Face Interview
Employment TypeFull Time
Job Id96854
StateKarnataka
Country India

About Company

Sugee
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