Junior Business Analyst jobs in Bangalore at IRely soft services India pvt ltd

Junior Business Analyst Job Description

The Role

This role is integral to the ongoing success and retention of our customers, and the competitiveness of our software products. This includes four key areas:

Knowledge on Product quality and support
Knowledge on Continuous improvement
On Knowledge Industry and domain

What you will be doing

Software product development
- Gather, understand, and document customers' business needs by directly engaging customers, working with implementation teams, Product Managers, and programming teams.
- Create technical designs based on functional designs, including use cases, mockups, process and data flow diagrams, etc.
- Guide development team to ensure development is completed per requirements, on time, meeting performance benchmarks, and with quality.
- Create and update product-related documentation and training material promptly. Provide training during new team member onboarding and when new features are delivered.
- Ability to solve complex problems (business process, functional and system),understanding the bigger picture and priorities to ensure optimal outcomes.
Product quality and support
- Identify factors impacting quality and mitigate potential risks.
- Leverage internal programs to deliver product features with the highest quality.
- Engage in customer support issues, analyze and triage issues. Guide development team to deliver resolution per Service Level Agreement.
Continuous improvement
- Embrace our Continuous Improvement culture in all aspects of product management: feature sets, quality, utilization, competitiveness in the market place, customer success, etc.
- Collaborate with other teams to achieve customer success throughout sales and go live process, and on an ongoing basis.
- Maintain focus on reducing support issues. Eliminate product bugs and reduce training-related issues by providing intuitive feature sets.
- Grow development team to advance their technical and analytic skills.
Industry and domain
- Under the guidance of Business Unit Leader and Product Manager, move the product forward based on company vision and industry trends.
- Develop skills in line with Industry and help Product Manager in developing the product to industry standards

Career Path

The Junior Business Analyst has the potential to grow into a Senior Business Analyst,

What you should have

iRely is looking for Freshers
Strong written and verbal communication skills including technical writing skills.
Knowledge in MS SQL is a must-have.
Knowledge in a programming role desired.
Knowledge in ERP system development desired.
Knowledge in a software product company desired.

iRely is a premier, global provider of Enterprise Resource Planning (ERP) and petroleum distribution business software. Our solutions help companies manage core business processes within a single, fully integrated system called i21. iRely is a privately-owned company, headquartered in Fort Wayne, Indiana with offices in Bangalore, India and Makati City, Philippines.

iRely’s culture poses an ideal career opportunity for the right candidate. We are entrepreneurial, with a high sense of urgency, where people thrive if they can quickly and successfully take control of, influence and manage their own business. We are passionate in pursuing high quality and high customer satisfaction, which creates a fertile climate for management personnel who are willing to take intelligent risks and contribute to a free market of ideas toward quality improvement and solutions for customer issues. Integrity is at the heart of our client's culture; the right candidate will be affirmed for ethical practice in relationships with customers, employees and trading partners. We respect everyone's ability to contribute value to desired outcomes. Employees at all levels are encouraged to innovate, openly vet their ideas, learn from each other's unique experience and perspectives; collaborate and work cross-functionally in teams to optimize results, and then to capture and distribute what is learned from their experiences.