Job Description – Coordinator Operations
Selling a car is outright painful. Right for the very first owner of a car in 1880s, to an owner today - selling a car has been a disastrous experience. So much for all the advancements that includes autonomous and flying cars!!
Why is the problem worth solving?
First, because you and I hate how we have to sell our car. So if we can fix it, we build a REAL big business. Good news is that given we (CARS24!) already buy around 10,000 cars every month, so we know how to fix it.
Second, this gives us ‘supply’ leadership. No one has the kind of supply of used cars like we do. It makes us kind of an ‘OEM equivalent’ in used cars. Wow! But why is this wow? Because if you have supply, you can also own demand, financing and so much more. But it all starts with supply. This is how we organize a market that has been fragmented forever.
Third, auto business is not just transactions but is also, lending/ financing, servicing, insurance, data services, and so much more. So if we own supply, we can own the auto ecosystem.
So what can we create?
Nothing less than India’s largest auto company. A company that helps car owners sell their car, buy another car, get loan, get insurance, get carm repaired, and so much more.
India’s largest auto company that could be worth so many tens of billions in a market that is $100bn addressable market today!
How do we do it?
We are a tech company. This is not possible without tech. We can’t organize supply or build future solutions without tech. However, operations/ execution is also very critical.
Where are we on this journey?
We are in Phase 1 of building supply. So as you can see we are just getting started and there is so much to accomplish. That’s why it’s such an exciting journey ahead and we would love you to be part of it.
We are 3 years old. We already buy a massive 10,000 cars a month and growing 20%+ month on month. We pride not only in our talent but the fact that each of our 1500+ employees BELIEVE in what we do! As Elvis said, “Ambition is a dream with a V8 engine” If you love cars, you will get it. And if you get it, we would love to chat!
See all of this in action - CARS24 at NOAH London 2018
· Over 10,000 cars a month already, growing 3x year on year! Find link below for tons of our happy customers (https://www.cars24.com/testimonials/)
· 1500+ BELIEVERS on payrolls and growing!
· Nearly 100 branches (where we buy cars) across 13+ cities. Over 100 cities where we sell these cars!
· We are one of the biggest advertisers on TV in India - link to our TV ads:
· Raised $100mm from Sequoia, Fiat family and others. Will raise more to build a decacorn!
About the team
Our captains are Vikram Chopra (Wharton, IIT Bombay, Sequoia Capital, McKinsey) and Mehul Agrawal (BCG, IIM Calcutta, Forbes 2016 Asia 30-under-30, Forbes 2015 India 30-under-30). Both of them had earlier founded FabFurnish.com. The rest of our team are driven, passionate individuals who possess excellent credentials, and have come together at CARS24 to do the most phenomenal work of their lives. As folks at CARS24 say,
“No one wants to tell their grandchildren that they missed out on this one."
FAQs (to get you started):
How are you different from OLX, CarDekho and others?
We are nothing like classifieds. The fact that classifieds don’t work is the reason why we exist. Think about your experience or your friend’s/ relative’s experience of selling a car. Was it painful? If the answer is yes, CARS24.com is here to change that. We are a C2B business that buys cars directly from customers and offers the best price through a live online auction. With 85% of the used car market still being unorganized and we being the only organized. player, we are going for the big kill!
Do you have a US/ China equivalent?
Yes, across geographies several companies (started around similar time as us) have been building this with success. So this is a global idea. We are proud to be one of its pioneers.
We fully understand that only BELIEVERS can make us succeed and hence one of our core values is to “invest in employees.” Link to our values
We have high employee NPS: 24
It is a fun filled productive environment
Below you will find job descriptions and details of what we look for in a candidate but trust me the biggest decision factor would be your belief in what we do. You may choose not to believe in it and that’s perfectly fine. But come to us if you have that belief.
How do you build that belief?
· Go visit our branch (borrow a car, or just go directly) - talk to our folks there. Talk to a car evaluator. See the process.
· Try to talk to some customers. See what they have to say!
· Talk to people who own cars
· Try out classifieds for selling used car
· Research about us online, our website - see what price we offer for the car you own or someone amongst friends/ family. Build an opinion whether our price is good or not.
· Maybe go see a bunch of used car dealer around and see what they say
We are sure that each one of you will feel connected to the mission!
As we are growing, our need for talent is constantly evolving. Currently, we are looking for folks in following roles:
1. Dealer Experience - Ensuring proper dealer experience will make sure that the dealers are happy with our process and they will be doing more transactions because of good trust factor that will help in the Business performance metrics. Can only be ensured with attitude of taking care as all the purchased cars as dealer’s property.
2. Minimising Stock in time - On spot stocking of the vehicle helps in saving a lot of time as there will be no requirement of reinspection and even the transactions will be cleared then & there.This in return reduces the follow up time.
3. Asset tracking & mapping - Tracking, Mapping and assigning the assets in the center every week will ensure the devices are properly maintained and is a great example of frugality.
4. Interstate Form & Dealer token for Interstate car- Filling interstate form immediately and making sure the token is taken from the dealer so that the car reaches to the respective state and the dealer on time without any hassle and loss.
5. Taking Driver ID - Taking the ID of the driver who comes for the car pick up keeps us safe and risk free as they are 3rd party drivers and not direct employees of Cars24.
6. Pickup Dashboard - This will help us to keep a track of the vehicle that are to be stoked in and the vehicles that have to be sent to yard without any delay avoiding BBNP to the center.
7. End to End Tracker- Keeping the track of all the deals won and following up timely for the post purchase processes like loan closings, hold payment releasing etc will ensure a good customer experience and can also generate referrals .
8. Maintaining Master data for all ops related works - This will help in completing all the operational works before the timelines so that every criteria is met