Principal duties and responsibilities:
Provide premium support by phone and email to Consulting customers.
Document all necessary facts and communications in CRM tools.
Learn and communicate vendor management and onboarding processes
Proactively work to identify and resolve customer issues
Proactive/reactive customer outreach to drive changes with our customer community to help further reduce ticket volume when necessary.
Exceptional client service skills with strong communication skills
Clear and effective written and verbal communication skills
Time management and effective prioritization abilities
Ability to multi-task successfully in a fast-paced environment
Demonstrate grit and determination in problem solving and accomplishing goals
Possess intellectual curiosity and interest in developing business and financial acumen
Excel in explaining complex information in ways that are easy to understand
Ability to work in flexible US timings.