Job Description:
1 Effectively create automation and make timelines & accuracy of the reports
2. Method/ techniques used for Call Forecasting. 90 days in advance forecasting for approval, hiring and training.
3. Monitoring, analysis and reporting performance
4. To provide the Monthly report on the Key Metrics & Preparation of EOD reports. 5. Periodic Volume Inflow Tracking & SLA Tracking
6. Provide a daily trend of calls/email flow basis category and FTR/NON FTR analysis
7. Work Allocation & Tracking of completion
8. Publishing the Dashboards
9. Provide Data Analytics & Business Solutions to 10. Ability to share timely Intelligence reports
