Telligent Support LLP jobs - Non Voice - Email Support

Customer Service Associate - Email Support.

Are you ready to make a difference, help our customers and make the most in the gaming industry?
If reading this has ignited the passion for games in you, read on:

Every day will bring new and exciting challenges on the job while you:

• Learn and use groundbreaking technologies
• Apply advanced troubleshooting techniques to provide unique solutions to our customer's individual needs
• Leverage your experience to provide feedback to the team on how to improve our services
• Drive customer communication during critical events.

What will you be doing :

• Provide support and resolving technical issues via email, phone and other electronic communications
• Build credibility and trust with the players by empathizing with their problem in words, proactively understanding their needs and responding promptly thereby obtaining high quality/ CSAT scores for the work performed

What were looking for

• 0 to 4 years of customer service experience through phone, email and chat. Experience in the gaming/tech support would be an asset
• Excellent  written communication skills
• Customer service experience with strong customer focus
• Excellent team player with experience and passion for gaming
• Strong multi-tasking skills
• Strong analytical and troubleshooting skills and experience
• Self-starter who is excited about learning new technologies on a daily basis

Benefits

• Best in the industry pay
• Performance based incentives
• Incredible growth opportunities from internal IJPs
• Regular Rewards and Recognition Program
• Monthly Employee Engagement Activities
• Free unlimited meals
• Free transportation (both ways) for maximum ease
• Security Escort for women taking Company cab post 9pm
• Housing conveyance allowance
• Medical Insurance

Perks and Benefits 

Free Transport & Free Food , Attractive Incentives , Relocation allowance