O2C Process Lead

For a client of TeamLease Services Ltd
Experience : 9 to 15 Years
Education : BJMC, LLB, BVSc, CA, CS...
Skills : O2C, OTC, order to cash
Location : Gurgaon
Job Role : Others
Posted on 07 Jun 19
Job DescriptionLast Date 06 Aug 19

Scope of the role

Describe the scope of the role:

·         Successful delivery of OTC CoE processes including sales order creation, invoice creation and distribution, collections, sales return management, credit/debit note creation, dealer query management, AR close management, sales incentive management

·         Role service scope - CoE serving global Apollo Tyres operations across customer segments – OEM, Exports and Dealers

·         Strategic level

Primary objectives

·         The OTC Process Lead will be required to manage and lead teams delivering all OTC processes from the CoE

·         The OTC Process Lead will be responsible for internal customer satisfaction, team productivity, quality, SLA and internal control compliance and employee engagement

·         The OTC manager would be responsible for

o    Overall effectiveness of the OTC CoE process

o    Operational Delivery

o    Leadership and People Management

o    Customer Management and Communication

o    Delivery of (SLA / KPI) & Process Improvements

Cross Functional Activities

Job Type : Full Time
Company Description
TeamLease Services established in 2002, is one of India's leading human resource service companies in the organized segment. A Fortune 500 company listed on both NSE & BSE markets, with eight offices and 1400 clients across the country. The company at present has about 100,000+ live associates/ trainees spread across the country and have till date given employment to 1.5+ million people with an aim to hire millions more.