Ops KPI Analyst recruitment in New Delhi - For a client of TeamLease Services Ltd

An Ops KPI Analyst is responsible for monitoring, analyzing, and reporting on key performance indicators (KPIs) related to operational efficiency and performance. This role involves tracking, analyzing, and optimizing various business and operational metrics, often related to areas like network performance, customer service, or digital channel operations. The analyst will collaborate with different teams to identify areas for improvement and implement strategies to enhance performance and achieve business goals. 

Here's a more detailed breakdown of typical responsibilities:

Monitoring and Reporting:

• Tracking KPIs:
• Monitoring key operational metrics (e.g., network uptime, customer satisfaction scores, service delivery times, cost per unit). 
• Data Analysis:
• Analyzing data to identify trends, patterns, and areas of underperformance. 
• Report Generation:
• Creating regular reports and dashboards to communicate performance to stakeholders. 
• Alerting:
• Setting up alerts for critical performance issues and deviations from targets. 

Optimization and Improvement:

• Root Cause Analysis:
• Investigating the causes of performance problems and identifying areas for improvement.
• Process Improvement:
• Recommending and implementing changes to operational processes to enhance efficiency and effectiveness.
• Performance Optimization:
• Working with relevant teams to optimize systems, processes, and resources to improve KPI performance.
• Solution Implementation:
• Collaborating with teams to implement solutions and track their impact on KPIs. 

Collaboration and Communication:

• Stakeholder Engagement:
• Working with various teams (e.g., network operations, customer service, digital channels) to gather data, share insights, and drive improvements. 
• Communication:
• Communicating performance insights and recommendations to relevant stakeholders in a clear and concise manner. 

Specific Examples of Responsibilities:

• Digital Channel Operations: Monitoring app performance, campaign effectiveness, and user experience. 
• Network Performance: Tracking network uptime, signal strength, and data speeds. 
• Customer Service: Monitoring call center performance, response times, and resolution rates. 
• Financial Operations: Tracking costs, revenue, and profitability related to operations. 

Required Skills and Experience:

• Strong analytical and problem-solving skills.
• Proficiency in data analysis and visualization tools (e.g., Excel, Tableau, SQL).
• Experience with operational processes and performance management.
• Excellent communication and collaboration skills.
• Familiarity with relevant tools and technologies used in the specific operational area.