ORM Online Response Management Executive jobs in Mumbai at Locobuzz Solutions Pvt. Ltd.

ORM (Online Response Management) Executive

Mumbai

Job Responsibilities :

Real-time tracking.
Responding to customer queries and complaints.
Manage work efficiently, generate ideas collaboratively with the team, and must have a passion for content.
Fast thinking individual who can create content on a variety of complaints, queries or requests.
Ability to propose logical solutions as well as communicate them clearly and effectively.
Sets processes in place for managing the key tasks.
Manage presence in social networking sites including Facebook, Twitter, LinkedIn, Google+ and other similar community sites, posting on relevant blogs, and seeding content into social applications as needed.
Monitor effective benchmarks for measuring the impact of social media programs, analyze, review and report on the effectiveness of campaigns to maximize results.
Monitor trends in social media tools, digital platforms and other applications.
Encouraging adoption of relevant social media techniques into the corporate culture and into all the company's services.
Maintaining daily, weekly, monthly, quarterly and yearly reports.
Taking care of all deliveries of the client as per SLA.

Skills and Experience :

Bachelor’s degree from any stream.
Excellent written and verbal communication skills.
Strong grammatical knowledge and keen attention to detail.
Strong research skills.
The ability to collect and analyze data volumes to derive the right insights.
Team players.
Good time management and proficient with MS Office.
Good knowledge about social media platforms.

Locobuzz presents the Digital Citizen Support Management Suite for all Governments. Here, we provide you with the finest digital technologies to prepare you to communicate with modern netizens. With this suite, it is possible to plan informative responses, provide timely assistance to citizens and obtain astute digital recovery. The suite is designed to help governments take control of the Infodemic and present a unified, informative and reliable front to the public.