process advisor recruitment in Pune - For a client of TeamLease Services Ltd

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Process Advisor

For a client of TeamLease Services Ltd
experience Fresher
salary 20,000 - 30,000 Per Year
qualification
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Posted: 21 Days ago
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Job Description


Job Title:

Process Advisor

Corporate Grade:

BA2

Employee Group

Contingent WF

Reports to (Line Manager’s Job Title):

Team Manager

Direct Reports (if applicable):

N/A

Business Area:

Digital First Operations

Department/Function Level 1:

Operations and Technology

Department/Function Level 2:

BU Aligned

Primary Location:

Chennai

IAR Role

No

Regulated Role

No

 

                Role Profile Attestation

                The content of this role profile is relevant for the role in question

Name of reviewer:

Shanthi Arumugam

Role of reviewer:

Vice President

Date of review:

04/03/2021

 

About Barclays

Barclays is a transatlantic consumer, corporate and investment bank offering products and services across personal, corporate and investment banking, credit cards and wealth management, with a strong presence in our two home markets of the UK and the US. Our goal is to become the bank of choice by providing superior services to customers and clients and supporting our stakeholders via a commercially successful business that generates long-term sustainable returns.

 

Our two clearly defined divisions, Barclays UK and Barclays International, provide diversification by business line, geography and customer, enhancing financial resilience and helping to contribute to the delivery of consistent returns through the business cycle. We have a strong core business with exciting prospects, well positioned to deliver long-term value for our shareholders.

 

Consistent with the objective of delivering long-term sustainable value for all our stakeholders, we have developed our Shared Growth Ambition – our approach to citizenship and the sustainability of the business model we operate. The aim is to make decisions and do business that provides our clients and customers, and the communities which we serve, with access to a prosperous future.

 

The delivery of our strategy is underpinned by the energy, commitment and passion of our people, and we are clear on our common purpose: to help people achieve their ambitions, in the right way.

 

About Barclays India Employee Value Proposition

At Barclays, each day is about being more – as a professional, as a person. The statement ‘Be More @ Barclays’ represents our core promise to all current and future employees. It is the characteristic that we want to be associated with as an employer, and therefore is at the heart of every employee experience. Following are the four supporting pillars of our employee value proposition:

 

Ø Be More Globally Connected

Ø Be More Inspired

Ø Be More Impactful

Ø Be More Valued

 

              For further information on EVP, please click on the link below

            https://now.barclays.com/WCP/content/intranet/en/functions/operations-and-technology/global-service-centre/EVP.html

 

About Personal & Business Banking operations

Personal & Business Banking services for UK customer ranging processes from Opening, Maintenance, wide variety of Servicing & Closures.

 

Overall purpose of role

 

To work in a team environment for various transaction based on processing of instructions within agreed timelines by combining analysis and judgment with speed & accuracy to consistently provide a high-level customer service.

 

Key Accountabilities

 

Ø To hold in-depth knowledge of the process, identify gaps and implement effective controls to avoid any business loss.

Ø Identify key strategic opportunities in the process and work along with Team manager/Senior Management for implementation

Ø Process transactions in accordance to approved process and procedures, international regulations and within pre-agreed service levels and with speed and accuracy

Ø Adhere to quality control discipline, procedures and checks at all times

Ø Day to day query resolution, with upward escalation of more complex queries to the management team

Ø Report issues and concerns as soon as possible to seniors/ team leaders/ managers etc in time and with complete information, in which effort is made to prevent or limit possible damage

Ø Assist team manager in administration of the section, including organizing workflow, queue management & query resolution

Ø May be involved in the retrieval and distribution of information, either on paper or any other electronic medium

Ø Responsible for driving own performance management, collating relevant documentation, preparing for and arranging self-performance reviews

 

Decision-making and Problem Solving

 

Ø Maintain effective performance by being adaptable and positive in approach to dynamic business circumstances, questioning procedures and proactively seeking solutions

Ø Identify and investigate problems specific to their area of expertise and recommend remedial action

 

 

 

Risk and Control Objective

 

Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise Wide Risk Management Framework and internal Barclays Policies and Policy Standards.

 


Person Specification

 

Essential Skills/Basic Qualifications:

 

Ø Detailed understanding of the business operational objectives, service standards and compliance requirements

Ø Knowledge of bank and product procedures and policies specifically around Regulatory Compliance for products and services

Ø Broad understanding of Back Office Operations structure and staff roles

Ø Effective communication, including questioning skills

Ø Ability to work independently or as part of a team

Ø Achieving high standards and delivering results with accuracy and attention to detail

Ø MS Office Applications (preferably, Excel, word & PowerPoint)

Ø Ability to comprehend given set of instructions by combining analysis and judgement and apply the same for day to day transaction processing

Ø Risk awareness

Ø Min Typing speed of 20-25 wpm & 80% accuracy in the test

Ø Excellent analytical skills and an ability to solve issues

 

 

Education & Experience

 

Ø Minimum an year of relevant experience

Ø Graduate/Post-Graduate in any discipline (Fresher’s applicable however preferably Graduate Fresher)

Ø Experience of working in BPO/KPO

Ø Flexibility in hours of work and ability to work changing shifts patterns

 

 

Desirable skills/Preferred Qualifications:

 

Ø Familiarity with procedures, policies, products and services of a financial organisation

Ø Knowledge of related risk and audits

Ø Ability to work within deadlines/customer demand

 

Purpose and Values

Barclays has a single cross-business Purpose for Barclays and five core Values which underpin it.

Our Purpose is helping people achieve their ambitions in the right way. Put simply this is the answer to the question ‘What is Barclays for?’ and it should guide our every action as employees.

 

Respect

We respect and value those we work with, and the contribution that they make.

Integrity

We act fairly, ethically and openly in all we do.

Service

We put our clients and customers at the centre of what we do.

Excellence

We use our energy, skills and resources to deliver the best, sustainable results.

Stewardship

We are passionate about leaving things better than we found them.

 



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Job Particulars

Role Others
Job TypeContract
Hiring Process

About Company

TeamLease Services established in 2002, is one of India's leading human resource service companies in the organized segment. A Fortune 500 company listed on both NSE & BSE markets, with eight offices and 1400 clients across the country. The company at present has about 100,000+ live associates/ trainees spread across the country and have till date given employment to 1.5+ million people with an aim to hire millions more.
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