Reports to (Line Manager’s Job Title):
Direct Reports (if applicable):
Digital First Operations
Department/Function Level 1:
Operations and Technology
Department/Function Level 2:
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The content of this role profile is relevant for the role in question
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Barclays is a transatlantic consumer, corporate and investment bank offering products and services across personal, corporate and investment banking, credit cards and wealth management, with a strong presence in our two home markets of the UK and the US. Our goal is to become the bank of choice by providing superior services to customers and clients and supporting our stakeholders via a commercially successful business that generates long-term sustainable returns.
Our two clearly defined divisions, Barclays UK and Barclays International, provide diversification by business line, geography and customer, enhancing financial resilience and helping to contribute to the delivery of consistent returns through the business cycle. We have a strong core business with exciting prospects, well positioned to deliver long-term value for our shareholders.
Consistent with the objective of delivering long-term sustainable value for all our stakeholders, we have developed our Shared Growth Ambition – our approach to citizenship and the sustainability of the business model we operate. The aim is to make decisions and do business that provides our clients and customers, and the communities which we serve, with access to a prosperous future.
The delivery of our strategy is underpinned by the energy, commitment and passion of our people, and we are clear on our common purpose: to help people achieve their ambitions, in the right way.
About Barclays India Employee Value Proposition
At Barclays, each day is about being more – as a professional, as a person. The statement ‘Be More @ Barclays’ represents our core promise to all current and future employees. It is the characteristic that we want to be associated with as an employer, and therefore is at the heart of every employee experience. Following are the four supporting pillars of our employee value proposition:
Ø Be More Globally Connected
Ø Be More Inspired
Ø Be More Impactful
Ø Be More Valued
For further information on EVP, please click on the link below
About Personal & Business Banking operations
Personal & Business Banking services for UK customer ranging processes from Opening, Maintenance, wide variety of Servicing & Closures.
Overall purpose of role
To work in a team environment for various transaction based on processing of instructions within agreed timelines by combining analysis and judgment with speed & accuracy to consistently provide a high-level customer service.
Ø To hold in-depth knowledge of the process, identify gaps and implement effective controls to avoid any business loss.
Ø Identify key strategic opportunities in the process and work along with Team manager/Senior Management for implementation
Ø Process transactions in accordance to approved process and procedures, international regulations and within pre-agreed service levels and with speed and accuracy
Ø Adhere to quality control discipline, procedures and checks at all times
Ø Day to day query resolution, with upward escalation of more complex queries to the management team
Ø Report issues and concerns as soon as possible to seniors/ team leaders/ managers etc in time and with complete information, in which effort is made to prevent or limit possible damage
Ø Assist team manager in administration of the section, including organizing workflow, queue management & query resolution
Ø May be involved in the retrieval and distribution of information, either on paper or any other electronic medium
Ø Responsible for driving own performance management, collating relevant documentation, preparing for and arranging self-performance reviews
Decision-making and Problem Solving
Ø Maintain effective performance by being adaptable and positive in approach to dynamic business circumstances, questioning procedures and proactively seeking solutions
Ø Identify and investigate problems specific to their area of expertise and recommend remedial action
Risk and Control Objective
Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise Wide Risk Management Framework and internal Barclays Policies and Policy Standards.
Essential Skills/Basic Qualifications:
Ø Detailed understanding of the business operational objectives, service standards and compliance requirements
Ø Knowledge of bank and product procedures and policies specifically around Regulatory Compliance for products and services
Ø Broad understanding of Back Office Operations structure and staff roles
Ø Effective communication, including questioning skills
Ø Ability to work independently or as part of a team
Ø Achieving high standards and delivering results with accuracy and attention to detail
Ø MS Office Applications (preferably, Excel, word & PowerPoint)
Ø Ability to comprehend given set of instructions by combining analysis and judgement and apply the same for day to day transaction processing
Ø Risk awareness
Ø Min Typing speed of 20-25 wpm & 80% accuracy in the test
Ø Excellent analytical skills and an ability to solve issues
Education & Experience
Ø Minimum an year of relevant experience
Ø Graduate/Post-Graduate in any discipline (Fresher’s applicable however preferably Graduate Fresher)
Ø Experience of working in BPO/KPO
Ø Flexibility in hours of work and ability to work changing shifts patterns
Desirable skills/Preferred Qualifications:
Ø Familiarity with procedures, policies, products and services of a financial organisation
Ø Knowledge of related risk and audits
Ø Ability to work within deadlines/customer demand
Purpose and Values
Barclays has a single cross-business Purpose for Barclays and five core Values which underpin it.
Our Purpose is helping people achieve their ambitions in the right way. Put simply this is the answer to the question ‘What is Barclays for?’ and it should guide our every action as employees.
We respect and value those we work with, and the contribution that they make.
We act fairly, ethically and openly in all we do.
We put our clients and customers at the centre of what we do.
We use our energy, skills and resources to deliver the best, sustainable results.
We are passionate about leaving things better than we found them.