Process Associate jobs in Gurgaon at Genpact

With a startup spirit and 80,000+ curious and courageous minds, we have the expertise to go deep with the worlds biggest brands and we have fun doing it.
Now, were calling all you rule-breakers and risk-takers who see the world differently, and are bold enough to reinvent it. Come, transform with us.
Work Location : Gurgaon
Inviting applications for The role Customer Service
We are looking for someone with extensive knowledge and ability to perform day-to-day operations while maintaining SLA. Solving queries related to cash application and coordinating with customer

Responsibilities :

Collect the delinquent amount from the customer over the phone or take promises from them on making the payment
Make collection calls to the customers, emailing/faxing invoices or getting hard copies mailed out to customers as per their requests also
Reconcile orders to match customer books, including validating credits or debits and sending them to customer for collection or refund
Follow up on customer/internal disputes, customer questions and working between departments to get a resolution
Inbound & outbound calling
Provide payment plans basis customer requirement

Minimum qualifications :

Any Graduate / Result Awaited / Drop Out / Undergraduate
Freshers are eligible
Strong Communication Skills (verbal and written)

Preferred qualifications :

Good customer handling skills
Good communications skills
Documents to be carried :
2 UPDATED COPIES OF RESUME
ID PROOF ORIGINAL (AADHAR IS MANDATORY )
2 XEROX COPIES OF ID PROOF
2 PASSPORT SIZE PHOTOGRAPHS
LAST 3 MONTHS PAY SLIPS (IF ANY)

Genpact is a professional services firm with key offices in New York City, Palo Alto, London, Hyderabad, and Delhi. Genpact was founded in 1997 as a business unit within General Electric.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit Follow us on Twitter, Facebook, LinkedIn, and YouTube