Certified with US Mortgage & Emba certifications.
● High-performance oriented customer service professional bringing in strong business acumen
developed over 5 years’ experience in Process & Operations Management under US Mortgage
domain.
● Handling a team of 35 associates, delegating responsibilities, training, mentoring & motivation to
enhance productivity.
● Process improvement initiatives to ensure smooth flow of transactions in accordance with procedures
and agreed SLAs.
● Identifying and analyzing potential operational risks and suggesting and implementing internal
controls mitigating risk.
● Identifying and analyzing environment (Application) related defects before the Product is released to
the customer for the easy money transfer. (WU-UAT Testing).
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