Athenahealth jobs - Product Support Analyst

Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.

We are looking for Product Support Analyst to join our Integration Services Operations team. Your Job will be responsible for supporting workflows and projects aimed at improving the efficiency and growth of athenahealth’s interoperability network or ‘backbone’. But enough about us, let’s talk about you.

You are an excellent communicator with strong technical support experience. You will maintain relationships with interface vendors and work on production support tasks as assigned and will actively collaborate with internal teams across different geographies within athena as and when required.

The Team: Product Support team is responsible for maintaining, managing and supporting our national, cloud-based network leveraged by tens of thousands of providers to deliver the right information, at the right time, to the right place in the health care supply chain to coordinate care and improve healthcare. The team provides coordination and technical guidance for all technical Support activities ensuring our client needs are satisfied by constructing strong business relationships between colleagues across Integration Services and athenahealth, managing these partnerships to ensure outstanding client satisfaction.

Job Responsibilities

• Analyzing and working on -related work queues, including lab result interfaces, imaging report interfaces, clinical document interfaces, patient demographic interfaces;
• Communicating with labs, hospitals, IT vendors, pharmacies and athenahealth stakeholders to convey interface status and timelines;
• Managing a high volume of tasks and maintain priorities
  
  

Typical Qualifications

• Graduate in engineering, science, or commerce stream
• Fluency in both spoken and written English
• Willingness and ability to work flexible hours to ensure substantial overlap with US-based teams (Morning/Afternoon/Evening) shift timings
  
  

About Athenahealth

• Our Vision: To create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.
• Our Location: This role will be based in Chennai, India. Our Global Headquarters is located in Watertown, MA, just a few miles from Boston. We have two other India locations in Bengaluru and Pune.
• Our Culture: At athenahealth, our employees (or “athenistas”) are committed to making healthcare smarter. Our success is dependent on the diversity, collective spirit, and contributions of our people, clients and partners. We value teamwork and believe that the strength of our team comes from supporting each other and leveraging our specialized skills. If you are looking for acompany that will enable you to work outside of your comfort zone to transform the healthcare ecosystem, athenahealth is the place for you.
• Our Perks: Along with health & financial benefits, our athenistas are offered a variety of perks that promote employee wellbeing such as commuter support, collaborative workspaces and dog-friendly offices - just to name a few.