Product Support Engineer jobs in BangaloreMumbai at Flock

Eligibility :

BE/ B.Tech with 60% in Engineering.

Job Description :

Communicate with customers in a friendly and professional manner and help them resolve any problems faced when using the product
Provide Omnichannel support over chat, email, phone and social media
Help fix any bugs that crop up in the product and contribute to the feature documentation
Work with our development team and suggest updates and features to continuously improve the customer experience
Ensuring speedy resolution of customer issues while maintaining high customer satisfaction
Participate in the product planning process to ensure that features requested by customers are prioritized and implemented
Strive to deliver a WOW! effect for our customers, to further enhance their perception of our product and company
Flexibility of working in shifts.

Required Skills :

You are extremely passionate about technology - and can't live without your smartphone! You are well-versed with and highly interested in, Internet and mobile communication
A natural inclination to being curious, someone who is Research-driven and good researching skills on the internet.
Good to have front end coding skills (Javascript) for customizing our Help Center and an understanding APIs and webhooks
You have excellent written skills, and can explain concepts through clear and accurate writing
You have a way with people and particularly good explanation skills
You think the Team’s victory is worth more than individual heroics
Ability to complete large volumes of work quickly and independently with a high level of drive, initiative and self-motivation
Most of all, you enjoy working in a fast paced and dynamic environment full of young, overachieving tech enthusiasts

Location: Bangalore and Mumbai

Salary: INR 5.4 LPA

Note: Candidates trying to contact Flock HR by any means will not be considered for further rounds of interview

Flock is a Communication and Collaboration App designed specifically for Teams looking for a faster and more efficient way to communicate. You can discuss projects, share ideas, and make decisions faster! Flock integrates with other leading apps making sure all your work efforts are unified. Flock powers over 35,000 companies globally. Flock users around the world have reported increased productivity by 30%, 50% fewer emails, and 50% reduced in-person meetings. Our clientele includes teams at Renowned Companies. Flock is available to use across platforms - Mobile (iOS, Android),Desktop (Windows, MacOS) and Web.