Please find below the JD for Production specialist.
JD:
Duties and
Key responsibilities
List the
primary job duties and responsibilities using headings and then give examples
of the types of activities under each heading.
The end
to end specialist -
• Should
be able to review and estimate the project
• Send
out project confirmation email within the timeline of 30 minutes from receipt
• Should
have the ability to write query / negotiation emails to the consultant
• Should
have the ability to chat (IM) with the consultants
• Carry
out production of the project without additional layer of quality check and
ensure there are no quality issues
• Deliver
the project (right project files to the right consultant)
• In
addition, E2E specialist should also be able to get on calls with
the consultant to resolve any queries pertaining to the project
Qualifications
Qualifications
include:
Skills/Abilities
with Proficiency level
If the job
requires a person to have any specific Technical and work related skills, it
should be stated here with proficiency levels.
- Advanced MSO skills
- Should be able to
read, comprehend instructions
- Should be able to
outline challenges with deadline or instructions if any
Competencies
with Proficiency level
Adapts
communication to others
Adapts
content, style, tone and medium of communication to suit the target audience’s
language, cultural background and level of understanding. Takes others’
perspectives into account when communicating, negotiating or presenting
arguments (e.g., presents benefits from all perspectives). Responds to and
discusses issues / questions in an understandable manner without being
defensive and while maintaining the dignity of others. Anticipates reactions to
messages and adapts communications accordingly
· Should be able to
write emails effectively – queries and negotiations
· Should be able to
make simple / straight forward calls to the consultant
Result
Orientation
Exceeds
current expectations and pushes for improved results in one’s own performance. Takes
on new roles and responsibilities when faced with unexpected changes
· Should be able to
refer to the consultant preference database and align to the consultants’
requirements
· Should be able to
meet weekly quality AOQ targets and productivity targets
· Should be able to
add value as the single touch point
Planning
and Organizing P2
Establishes
goals and organizes work by bringing together the necessary resources.
Organizes work according to project and time management principles and
processes. Practices and plans for contingencies, backup to deal with
unexpected events or setbacks. Makes needed adjustments to timelines, steps and
resource allocation. Directs issues to appropriate bodies when unable to
resolve them within own area of responsibility
· Should be able to
estimate accurately and meet the deadlines accordingly
· Should be able to
prioritize tasks and flag challenges in advance to the appropriate stakeholders
· Align with the
overall goals of shift / team and support them
Team
work
Assumes
personal responsibility and follows up to meet commitments to others.
Understands the goals of the team and each team member’s role within it. Deals
honestly and fairly with others, showing consideration and respect. Willingly
supports coworkers and works collaboratively rather than competitively. Shares
experiences, knowledge and best practices with team members. Assumes
responsibility for work activities and coordinating efforts
Client
Focus
Shifts
: Rotational shifts
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