Business Process Management, Delivery and Productivity
Management, Process Improvement Streamlining and Standardization using lean Six Sigma and
Lean/Kaizen management Techniques and QMS adherence to ISO 9001:2015, Client
Management/Customer Relationship Management, Stakeholder Management, Accounts Payables,
Workforce Management, Resource Management and Allocation, MIS, Process Documentation, FTE
and Productivity Analysis, Understanding of SDLC and IT Project Management, etc.
• Managerial Skills: Lead 150+ team members, Leadership Skills, Analytical Skills, People
Management, Problem Solving, Coordination, Business Strategy Planning, Policy Development,
Presentation Skills (plans, processes, analysis and procedures),Data Summarizations for
Management, MIS, Resource Schedule Planning, FTE and Productivity Calculations.
• Human Resource Management (HRM): Employee Escalation Managements, Employee
Counselling, Employee Policy Design, Interviewing, Recruiting, Induction and Training, Payroll,
Employee/HR Policy Design and Local Labor law conformance Audits etc. (State Labor Laws and
Company Act). Vendor, Facility, Asset and Admin Management. HRM and HRIS tools like GreyT-
HR, KeKa, Tanqa, Orange HR, HROne, Bluesky HRIS System etc.
• Business Development and Strategy: Client communication management, Research and Market
Studies, Lead Generation, Project Scopes and Application, PESTLE Analysis for Business Strategy,
Technology Integration, Resource Planning and ROI Study, RFQ, RFI, RFP, Present Value on
Investments Studies.
• Certified Happiness Coach- for Employee Welfare Program and Employee Counselling and
Motivation: Certified by Ethika Worklife Solutions
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