Areas of Responsibility Indicative Activities
Customer Experience Ensuring f&v quality and safety ( fruits and vegetables) reaches to PODs/ Dark store as per assigned specifications
Performing RCA on any IGCC complaints
Capturing complaints data and develop trends basis vendor, product,category and SKU wise
Working with vendor to develop preventive actions on process gaps, customer compliants for continual improvement
QC - Inspections Review the quality during the inbound of F&V at POD/DC.Inspect the process of fruits and vegetable sorting, cleaning and packing at vendor place or packing house.
Select and Inspect basis 50% or more samples of each SKU by visual observation, weighing etc to determine grade and compliance with Swiggy InstaMart specification
Checks on GMP, safety and quality which may affect product category need be done as per schedule
Assure the quality and grade of the product before dispatch to PODs/ Dark Store
Checks size of commodity, amount, and seriousness of defects.
Observes and records colour characteristics, firmness, maturity, and shape.
Maintain inspection certificate showing grade and condition of the inspected commodities before dispatch to PODs/ Dark Store
Communicate acceptance or rejection of fruits and vegetables to Cluster - Operations and QHSE
Records of Feedback regarding onboarded vendors on process correction, onboarding or deboarding vendors with necessary proofs/evidences/ support documents
Reduce the rejection rate from POD's month over month to reach perfection
Travel to specific assigned onboarded Vendors to conduct inspection as suggested by SCM/QHSE Manager/Line Manager for all products for all indent raised
Record keeping of all QC documents need to be ensured by individual QC exective
Verify the labelling and packaging compliance of each and every fruits and vegetables
Basic checks on Legal Metrology, FSSAI norms required for this category.
Monitor and verify FIFO/ LIFO process in Distribution or refilling centre
Internal External
1 City Operation 1. Vendor
2. City / Regional QHSE
3. SME Fresh
Education Qualification: Graduate in Agriculture, Horticulture, Post harvest, Food Technology, Food Science
Additional Certifications (If applicable) : GAP or HACCP
Experience: Minimum 1-2 years of experience with fresh produce
Technical Competencies Functional Competencies
1. Knowledge in Fruits and Vegetable specification
2. Knowledge in QC processing fruits and vegetable
1. Adequate Communication skills
2. Looking into details
3. Working with various stakeholders
4. Training Skills 5.Microsoft-Power point, Excel, Word
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