Job Description:
1.The
QA needs to monitor outbound call responses to assess associates demeanor, customer
service performance, and conformity to company policies and procedures.
2.Performs call monitoring and provides trend data to site management team.
3. Uses quality monitoring data management system to compile and track
performance at team and individual level.
4. Coordinates and facilitates call calibration sessions for Business
Associate. Provides feedback to call center team leaders and managers.
5. Perform other duties as assigned.
Requirements :
1.Good communication skills.
2.Ability to work with others in a close manner.
3.Good computer skills.
4.Good multi-tasking skills.
5.Active Listening skills.
6.Candidates should be comfortable with Night Shift.
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