Posted on 09 Dec 19
Job is expired
Job DescriptionLast Date 09 Jan 20

Company Name: Agrovikas

Position: Quality Auditor

Experience: Min 1 Year (Similar Experience first preferred)

Salary: 10k to 12k

Qualification: Any Graduate

Job Description:

The QA will monitor inbound calls to assess associates Customer service performance and conformity to

company policies and procedures. This individual will assist in developing, creating and implementing

call center quality procedure.

 Participates in design of call monitoring formats and quality standards.

 Coordinates and facilitates call calibration sessions for call center staff.

 Provides feedback to call center team leaders and managers.

 Prepares and analyzes internal and external quality reports for management staff review.

 Perform other duties as assigned.

Job Type : Full Time
Interview Type : Face to Face Interview
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