•Primarily responsible for the professional and efficient managing of patients, consumers and telephone calls.

•To provide a front line fully comprehensive, professional and courteous reception service for the hospital. To deal sensitively with telephone inquiries from patients and health care professionals.

•Analyzes and assesses calls to determine their nature, urgency, and eligibility for services.

•Answers telephone, screens callers, relays messages, and greets visitors.

•Analyzes calls to determine appropriate appointment according to the specialist to be given, advises caller, and redirects calls when necessary.

•Answers and screens all calls, including transferring or holding calls; takes messages, relays information.

•Receives and coordinates disposition of incoming calls from patients, physicians, mid-level providers.

Appointments

•Provide information and assist patients concerning appointments, consultants scheduling, any other information regarding procedure/ treatment and surgery.

•Serves as a primary contact for patient appointments, coordinates consultations and ensures timely follow-up and response.

•Liaison with consultants to adjust as necessary any changes that may affect appointments.

•Makes and arranges appointments for patients. Includes distributing the appointments equally among the consultants as per the management policy.

•To coordinate with Manager-HR for consultants scheduling in the HIS.

•To obtain information and timetable of Doctors on duty after working hours and out of hours from Manager-HR. Schedules patient appointments for consultation, diagnosis and treatment.

Notifies patient of changes/cancellations as necessary.

•Book patients for review visits, diagnostic tests and appointments for patients at hospitals.

•Schedules patients for consultations, laboratory tests, and examinations.

Provides information related to procedures and treatment

•Accept, process and initiate billing process of the patients.

•Performs clerical functions incidental to clinical reception activities.

•To inform the consultants that their patients have arrived and are waiting in the OPD reception area. Log any miscommunications between OPD reception and services that use the clinics to ensure continual improvement in communication between departments.

•To adhere to hospital emergency procedures.

Registration and HIS

•Assists patients with the completion of registration forms.

•Requests and records all pertinent medical information provided; electronically enters data for all calls, to include demographic data, service provided, and disposition; maintains daily statistics of the OPD in various parameters.

•Uses HIS to access, enter, and edit patient information.

•Utilizes computer to input and retrieve appointment data and patient information and produce standard reports.

Reports and Correspondence

•Obtains reference letters from patient and send report and thanking letter to the referring consultants if the patient is referred for consultation and second opinion.

•Involves inputting and retrieving data from HIS and other management information systems, which supply statistics for management operations.

•Provide statistics and weekly MIS to the management.