To be successful as a Receptionist, you should have a pleasant personality, as this is also a customer service role. You should also be able to deal with emergencies in a timely and effective manner while streamlining office operations. Multitasking and stress management skills are essential for this position. This role may require working in shifts, so flexibility is a plus.

Responsibilities

· Greet and welcome guests as soon as they arrive at the office

· Direct visitors to the appropriate person and office

· Answer, screen, and forward incoming phone calls

· Ensure the reception area is tidy and presentable, with all necessary stationery and material (e.g. pens, forms, and brochures)

· Provide basic and accurate information in person and via phone/email

· Receive, sort, and distribute daily mail/deliveries

· Maintain office security by following safety procedures and controlling access via the reception desk (monitor logbook, issue visitor badges)

· Order front office supplies and keep an inventory of stock

· Update calendars and schedule meetings

· Arrange travel and accommodations, and prepare vouchers

· Keep updated records of office expenses and costs