1. Timely Submission of Tour plan and adhernes - Over all call closure in 48 Hrs, Over all call Closure in 72 Hrs. New Franchise/freelancer Appointment.
2. Training programme conducted for Franchise/Freelancer/in house Technicians.
3. Training programme conducted/arranged-in house techn skill development in all products. Reduction in Esclalated calls. Finished goods return other than internal leakage due to lack of Service Delivery.
4. Repeat complaints, OS collection, Return of Defective Spare-Part material, Feedback on Quality of Products, Bill Settlement of Franchise/Freelancer, Billing Target - min 95% to Quality.
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