Ethics develpment support pvt. ltd. jobs - Relationship Executive - Tamil Voice Process

Relationship Executive - Tamil Voice Process

Ethics develpment support pvt. ltd.
experience 0 to 2 Years
salary 10,000 - 15,000 Per Month
qualification
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Posted: 1 Month ago
Views: 3
Applications: 0
Openings: 30

Job Description

Position Title: Relationship Executive - Tamil Voice Process

Job Description:

  • Customer Interaction: Engage with customers over the phone in the Tamil language, addressing their queries, concerns, and requests promptly and professionally.

  • Customer Support: Provide assistance and guidance to customers regarding products or services offered by the company. This may include troubleshooting issues, providing product information, or guiding customers through processes.

  • Problem Resolution: Effectively resolve customer complaints, issues, or conflicts with empathy and patience, ensuring customer satisfaction and retention.

  • Relationship Building: Build and maintain positive relationships with customers by demonstrating attentiveness, courtesy, and professionalism during interactions.

  • Documentation: Maintain accurate and detailed records of customer interactions, including inquiries, complaints, and resolutions, using the company's CRM (Customer Relationship Management) system.

  • Product Knowledge: Stay informed about the company's products, services, policies, and procedures to provide accurate information to customers.

  • Adherence to Processes: Follow established protocols, guidelines, and scripts while interacting with customers to ensure consistency and compliance with company standards.

  • Target Achievement: Meet or exceed targets for customer satisfaction, resolution time, and other performance metrics set by the company.

  • Continuous Improvement: Actively participate in training sessions and performance reviews to enhance skills, knowledge, and performance in the role.


  • Job Particulars

    Who can applyFreshers and Experienced (0 to 2 Years )
    Hiring Process Face to Face Interview
    Employment TypeFull Time
    Job Id1656414
    Locality Address Chromepet , Tambaram
    StateTamil Nadu
    Country India

    About Company

    Ethics is 6 year old Pvt Ltd. We are having currently more than 50 happy employees.
    We are promoting and supporting brands for the upliftment of the society.

    Join us to work with fun and excitement.
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