Ethics develpment support pvt. ltd. jobs - Relationship Executive - Tamil Voice Process

Customer Interaction: Engage with customers over the phone in the Tamil language, addressing their queries, concerns, and requests promptly and professionally.

Customer Support: Provide assistance and guidance to customers regarding products or services offered by the company. This may include troubleshooting issues, providing product information, or guiding customers through processes.

Problem Resolution: Effectively resolve customer complaints, issues, or conflicts with empathy and patience, ensuring customer satisfaction and retention.

Relationship Building: Build and maintain positive relationships with customers by demonstrating attentiveness, courtesy, and professionalism during interactions.

Documentation: Maintain accurate and detailed records of customer interactions, including inquiries, complaints, and resolutions, using the company's CRM (Customer Relationship Management) system.

Product Knowledge: Stay informed about the company's products, services, policies, and procedures to provide accurate information to customers.

Adherence to Processes: Follow established protocols, guidelines, and scripts while interacting with customers to ensure consistency and compliance with company standards.

Target Achievement: Meet or exceed targets for customer satisfaction, resolution time, and other performance metrics set by the company.

Continuous Improvement: Actively participate in training sessions and performance reviews to enhance skills, knowledge, and performance in the role.