Relationship Officer

Docon Technologies
Freshers
Job is expired
Posted on 16 May 19
Job DescriptionLast Date 15 Jul 19

Key Responsibilities 

  • Experience in customer success and/or Customer Interaction/sales.
  • Single point of contact for B2B clients all along their lifecycle, starting from onboarding to Help.
  • Individual Contributor as well as Manage Accounts/Executive/s (1 to 2)
  • Role focuses on working with clients( Doctors)
  • Conveying Platform Functionality and periodic changes to clients(Doctors)
  • Active listening and reading-between-the-lines to identify and prevent customer churns.
  • B2B Process demanding Account Management
  •  Phone and email etiquettes to effectively address client queries and provide effective resolution
  • Excellent communication skills, past experience of building strong relationships

 What the Relationship Officer at DocON Technologies does NOT do: 

  •  We're not a call centre neither are we a non-voice process and do not handle back-to-back calls or paperwork.
  •  Not a Sales Profile. We work in conjunction with the Sales team to identify possible opportunities for Upsells/Referrals.
 What we have to offer : 
  •  Flat hierarchy, no bureaucracy
  •  An ego-free & Meritocracy-driven, candid and employee need to be driven culture
  •  Very high visibility regarding Process across the company and the healthcare ecosystem on the whole. 
  •  A stellar founding team and like-minded, intellectually-curious colleagues from IITs/NITs/IIMs

  • Chance to network with CEOs, CXOs and Heads, PEs, IBs, and Dev Teams. 
  • The freedom to execute your novel ideas
  • Goals that will push you to the limits of your abilities
  • The opportunity to impacts the lives of millions of people
  • Cool Office with friendly employee benefits.
 Other Criteria’s: 
  •  Preferred to have worked in a B2B Process involving client interactions and onboarding them.
  •  Undergraduation (Bachelors)
  • General Shift (Day Time)
  • About Us
  • DocOn Technologies
  •  We are a growing Health-Tech product Startup.
  •  We build an amazing software for doctors which makes their life and patients life simpler than ever.
  • We are en-route to revolutionise the Indian Healthcare Tech Ecosystem.
  • Our Softwares help them digitise their practice - so that instead of writing prescriptions using paper-pen, they use our app & create digital records for their patients.
  •  Our belief is that to truly digitise healthcare, we should start at its source i.e. the doctor-patient interactions - because if a doctor uses technology, the whole ecosystem, right from patients at one end to pharma at the other adopt the technology. 
  • What we mean by digitising is to digitise the most fundamental unit in healthcare i.e.the prescription, as a prescription contains everything related to a consultation - the doctor details, patients demographics, symptoms, diagnosis, medicines, investigations.. 
  • So if we are able to digitise these prescriptions & create a structured repository of these prescriptions - we can build a lot of services on top of it like e-pharmacy, information, data analytics for pharma & public health. 
  •  We are currently India’s biggest e-prescription platform - more than 1000 doctors have digitised 5 million+ e-prescriptions for almost 2 million patients using DocOn. 
  • Who we are:
  • We are a motley young crew driven by the same goal - to help doctors deliver a 10x better patient experience. 
     We have no mould for people - we welcome diversity in education as well as experience.
  • Our investors are Tier 1 VCs and we are partnered with some of the fastest growing healthcare companies in India.
Job Role

Job Type

Interview Type

Written-test, Face to Face Interview

Company Description
We are a growing Health-Tech product Startup.
We build an amazing software for doctors which makes their life and patients life simpler than ever.
We are en-route to revolutionise the Indian Healthcare Tech Ecosystem.

Our Softwares help them digitise their practice - so that instead of writing prescriptions using paper-pen, they use our app & create digital records for their patients.
 Our belief is that to truly digitise healthcare, we should start at its source i.e. the doctors-patient interactions - because if a doctor uses technology, the whole ecosystem, right from patients at one end to pharma at the other adopt technology. 
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