Your Role and Responsibilities You are responsible for design, development, deployment and maintenance of IT infrastructure, application and business service monitoring, alerting and reporting.
Installation, Upgrade, Customization, Administration and Support of BMC Remedy AR System along with ITSM Suit and applications, Mid-Tier
Upgrade, Administration and Support of BMC Atrium Discovery and Dependency Mapping (ADDM) tool and Synchronization of ADDM with CMDB
Integrations with third party applications like IBM Maximo, IBM Websphere, xMatters, Lotus Notes.
BMC Atrium CMDB, Reconciliation Activities, AIE
Approval Server Configuration
Incident management, Change Management, Problem management
Remedy knowledge management
Service Level Management
Service Request Management
DSO, Email Engine, Web Service
Integration of ARS Application with Third Party tool
If you thrive in a dynamic, collaborative workplace, IBM provides an environment where you will be challenged and inspired every single day. And if you relish the freedom to bring creative, thoughtful solutions to the table, there's no limit to what you can accomplish here.
Required Technical and Professional Expertise
Minimum 6-10 Years of Experience BMC Remedy
Hands-on implementation experience on the following BMC products - BMC Remedy ITSM, Atrium CMDB, ARS 7.6.x, SRM and ITSM suite Web Services.
Expertise in implementing BMC Remedy Change Management, Incident Management, Problem Management.
Proficient in configuring the Change approval process and the Service Level Management
Expertise in implementing the SRM on AIF's.
Working knowledge of Remedy integration
Solid understanding of BMC Remedy architecture and its components.
Good understanding on Common Data Model of BMC Atrium CMDB
ITIL Foundation certification.
Proven verbal & written communication skill.
Preferred Technical and Professional Expertise
You love collaborative environments that use agile methodologies to encourage creative design thinking and find innovative ways to develop with cutting edge technologies
Ambitious individual who can work under their own direction towards agreed targets/goals and with creative approach to work
Intuitive individual with an ability to manage change and proven time management
Proven interpersonal skills while contributing to team effort by accomplishing related results as needed
Up-to-date technical knowledge by attending educational workshops, reviewing publications
International Business Machines Corporation (IBM) is an American multinational information technology company headquartered in Armonk, New York, with operations in over 170 countries. The company began in 1911, founded in Endicott, New York, as the Computing-Tabulating-Recording Company (CTR) and was renamed 'International Business Machines' in 1924.
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