1) Strong oral/written communication skills in English is essential 2) IT Service Desk Experience 3) Working knowledge of G suite, Active Directory, Account Management, Windows 10 Operations, Basic Networking skills & amp; Windows Troublwshooting skills · Strong oral/written communication skills in English is essential. We need you to communicate effectively and professionally with end-users & customers.
Must be willing to work in 24/7 support environment.
Experience to work on tickets - Response, SLA, First Call Resolution
Understanding common hardware and technical terminology.
Hands on Experience or working knowledge of Gsuite is must - Gmail, Online documents, Account Creation, Permissions etc
Installation or configuring desktops & Laptops.
Strong desktop security experience in terms of anti-virus, firewalls etc.
Configuring Ms – outlook & Network Printers.
Preparation of Daily/ Weekly/ Monthly reports.
Handling Kickstart/PXE for automating installation.
Different type of software installation.
Creating & Managing Accounts & Permission in Microsoft Active Directory, DHCP, DNS, TCP/IP, etc.
Managing Disk space, Processor/ Memory/ Network/ process Utilization related to client/server Manage issues & logs files.
Handle and manage troubleshooting problem like network/file system/booting etc.
Wireless troubleshooting skills for office and home network users.
Installation & configuration of network products like Router & switches.
Hands-on experience with troubleshooting VPN issues (Cisco, Fortinet etc).
Platform: Windows & Networking