Incident Management Specilist : The ITSM Process, Writer, Consultant will be responsible to gather
requirements , write/document and maintain ITSM processes documents library/repository including
complimentary processes/SOPs in a client-consulting environment including; Incident, Problem, Change,
Service Request, Configuration, Knowledge, Service Level, Asset, Vendor, Contract and Procurement
Management.
He will be responsible to maintain the detailed documentations and assist in further improvement of the best
practice ITSM processes that will achieve desired customer business outcomes and business value.
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