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1.5 to3 Years
20,000 - 25,000 Per Month
Your Profile matches the job
Responsibility:
Handle customer escalations via Social media channel, job involves in constantly monitor
various Social media websites & check for all types of reviews & ratings.
Job involves in arresting the issue/complaint raised by both Customers & Non Customers &
ensure 100% satisfaction by end user.
Should be comfortable working in rotational shifts & week offs.
Experience:
- Should have worked in Social Media channel.
- Understanding of Social Media metrics (word cloud, sentiment analysis)
- Excellent communication skills, both written & spoken.
- Ability to connect well with the customer both Social Media & through various Customer support channel.
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