Job Description
Provides consulting to businesses, functions that utilize IT services and drives effective business engagement for IT. Understands the specific goals and needs of the business, function and represents those needs to the IT organization. Develops and maintains relationships with appropriate members of the business, function and organization. Facilitates business, function, and geography involvement in IT projects to identify requirements, gather feedback, and finalize scope. Establishes effective processes for managing the relationship on an ongoing basis. Communicates IT standards and new IT solutions, processes, and policies to the businesses and functions. Connects business/function/customers with appropriate IT technical resources when technical discussions
Experience : 1 to 3 years
Primary required skills:
• Change Management analytic skills
• Technical planning
• Attention to details
• Quick learner of tools and processes
• Technical change management experience
• Strong English skills - verbal and written
• Ability to work independently as well as within a team
• Flexible to work in night shifts
• Able to handle escalations
• Being alert and Proactive
• Service Now experience (preferred)
• ITIL certification in change management (preferred)
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