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0 to3 Years
22,000 - 30,000 Per Month
Your Profile matches the job
SOS/ESCALATION HELPDESK Agent
Job Overview:Responsible for managing the serviceescalations received from customers via emails/ social media etc. and providing timely resolutionto their queries.
Responsibilities and Duties:
● Handle Escalation from customers & provide expeditedservice solutions. ● Diagnose issues and look for solutions. ● Own each case end-to-end and ensure strong follow-upwith the Service field team while keeping the customers updated all the time.
Skills & Competencies
● Superior listening, verbal, and written communicationskills ● Problem solving ● Proficient in relevant computer applications ● Knowledge of customer service practices and principles ● Excellent data entry and typing skills ● Ability to handle stressful situation appropriately ● Phone skills ● People skills ● Customer focus ● Attention to detail ● Professionalism ● Multi-tasking
Qualifications/Work-Experience:
● Graduate/Post Graduate ● 1-3 years of experience in a call center environment ● Previous customer service experience, especially inthe consumer-durables industry, is preferred.
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