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0 to 3 Years 
22,000 - 30,000 Per Month 
Your Profile matches the job
SOS/ESCALATION HELPDESK Agent
Job Overview:Responsible for managing the serviceescalations received from customers via emails/ social media etc. and providing timely resolutionto their queries.
Responsibilities and Duties:
● Handle Escalation from customers & provide expeditedservice solutions. ● Diagnose issues and look for solutions. ● Own each case end-to-end and ensure strong follow-upwith the Service field team while keeping the customers updated all the time.
Skills & Competencies
● Superior listening, verbal, and written communicationskills ● Problem solving ● Proficient in relevant computer applications ● Knowledge of customer service practices and principles ● Excellent data entry and typing skills ● Ability to handle stressful situation appropriately ● Phone skills ● People skills ● Customer focus ● Attention to detail ● Professionalism ● Multi-tasking
Qualifications/Work-Experience:
● Graduate/Post Graduate ● 1-3 years of experience in a call center environment ● Previous customer service experience, especially inthe consumer-durables industry, is preferred.
0.5 to 2.5 Years 
Noida 15,000 - 50,000 Per Month 
Fresher Delhi,Faridabad,Gurgaon,Ghaziabad,Noida 1,80,000 - 2,60,000 Per Year Fresher Delhi,Faridabad,Gurgaon,Ghaziabad,Noida 1,80,000 - 2,60,000 Per Year 4 Years Guwahati,Patna,Noida 35,000 - 45,000 Per Month 0 to 2 Years Noida 15,500 - 25,000 Per Month 1 to 4 Years Noida 15,000 - 35,000 Per Month Fresher Noida 4,000 - 6,000 Per Month 0 to 2 Years Delhi,Gurgaon,Noida 25,000 - 33,000 Per Month Fresher Delhi,Chennai,Noida 12,000 - 30,000 Per Month Fresher Noida 12,000 - 30,000 Per Month Fresher Delhi,Gurgaon,Noida 8,000 - 10,000 Per Month Fresher Gurgaon,Noida 18,000 - 35,000 Per Month Fresher Delhi,Gurgaon,Noida 5,00,000 - 7,00,000 Per Year 
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