Be part of a team and develop your skills as you solve complex technical issues in Microsoft Dynamics 365 for Operations.
Deliver digital support experiences that create efficiency and value for our customers, our people and Microsoft.
Demonstrate customer obsession and commitment to customer success in all interactions. Deeply understand our customers and deliver customer desired outcomes.
Be a MSFT ambassador and lead by example. Create clarity by understanding and reinforcing business goals. Generate energy by building enthusiasm, pride, resiliency and enabling a productive and inclusive work environment. Deliver success by being curious and seeking solutions to tough problems.
Manage relationships with your customers and provide technical documentation for the troubleshooting steps.
Report software bugs and be an advocate for product improvement using customer suggestions.
Develop specialized expertise by supporting Microsoft Dynamics 365 for Operations.
Document your knowledge and share it with others.
Use tools for debugging and root cause analysis.
Provide in-depth technical support for customer service delivery via telephone, written correspondence, or electronic service regarding technically complex, escalated problems.
Engage and collaborate with other Microsoft groups, including escalation teams and the development team, in gaining resolution to critical, complex issues.
Represent Microsoft professionally in customer and partner onsite visits, where travel may be required.
Create advanced online technical content including Knowledge Base articles, training documents, blogs, etc.
Present technical content to various audiences including customers, partners, and internal stakeholders.
Dynamics AX Products, Dynamics 365 Finance & Operations or other ERP products in Large Business marketplaces
Experience with ERP solutions as an end user or as a consultant with a solid understanding of Tech and/or Finances and/or Supply Chain Management and/or Retail processes.
English Language: fluent in reading, writing and speaking. If English is not native language, proficiency test results is a plus, (e.g. TOEFL, TOEIC, Cambridge English Exams)
Strong customer service, accurate and logical problem solving
Experience in creating technical documentation and sharing knowledge with others through training delivery and mentoring
Excellent Communication Skills - verbal, listening, and written (including technical writing).
Interpersonal and relationship skills proven through work experience
Passion for lifelong learning and personal and professional development
Current Microsoft IT Certification preferred (Ex. MCSE, MCSA, MCSD, MCTS)
Degree in Engineering or Business Administration
Degree in Management Information Systems, Computer Science, Computer Information Systems, Computer Engineering (preferred)
Microsoft enables digital transformation for the era of an intelligent cloud and an intelligent edge. Its mission is to empower every person and every organization on the planet to achieve more. Microsoft set up its India operations in 1990. Microsoft in India offers its global cloud services from local data centers to accelerate digital transformation across Indian start-ups, businesses, and government agencies.