Job description

The system operator is responsible for overseeing the day-to-day operations of computer systems, networks, and related infrastructure to ensure optimal performance, reliability, and security. They play a critical role in maintaining the stability and functionality of IT systems, responding to technical issues, and implementing preventive measures to minimize downtime and disruptions.

Key Responsibilities:

System Monitoring and Maintenance:
Monitor computer systems, servers, networks, and peripheral devices to ensure smooth operation and detect any issues or abnormalities.
Perform routine maintenance tasks, including system backups, software updates, and hardware upgrades, to keep systems running efficiently.
Monitor system performance metrics, such as CPU usage, memory utilization, and network bandwidth, and take corrective actions as needed.
Troubleshooting and Technical Support:
Diagnose and resolve hardware, software, and network issues reported by users or detected through monitoring tools.
Provide technical support and assistance to end-users, including troubleshooting common IT problems, answering inquiries, and resolving technical issues promptly.
Escalate complex or critical issues to senior technical staff or external vendors for resolution.
Security and Data Protection:
Implement and enforce security measures to protect systems, networks, and data from unauthorized access, cyber threats, malware, and other security risks.
Monitor security logs, perform vulnerability assessments, and apply security patches and updates to mitigate security vulnerabilities.
Ensure compliance with data protection regulations and organizational security policies.
Documentation and Reporting:
Maintain accurate documentation of system configurations, procedures, troubleshooting steps, and incident reports.
Generate regular reports on system performance, uptime, incidents, and resolution status for management review and decision-making purposes.
Disaster Recovery and Business Continuity:
Develop and maintain disaster recovery plans and procedures to minimize the impact of system failures, data loss, or other disruptions.
Conduct periodic tests and drills of disaster recovery plans to validate their effectiveness and identify areas for improvement.